Customer ReviewsforAcuity, a Mutual Insurance Company

Have not had any claims. Reps are friendly and knowledgeable.

Thank you for the the review, ********.

Their client damaged my one year old Mercedes Benz Sprinter Van they accepted the low repair estimate at face value. A lawyer wrote a demand letter that included the estimate from the repair shop,rental,hotel,gas and diminished value of $10,000 without the repairs. The adjuster tried to settle quickly for $10,000 in total. Her diminished value was less than half$3980. I ran the diminished value with a reputable company paid for the report using actual data and it came to$10,387. I informed the claims adjuster to readjust and the manger informed me they were not changing unless I have a lawyer representation. In order to recover legal fees I must file in small claims court in Texas the minimum property liability is $25,000 my claim is under that amount. The manager then suggested I file a claim with my insurance. Their client allegedly strung me along ,now they are making me go to court to delay paying me my rightful diminished value. Because this is property damage most lawyers will not take on the case unless it has personal injury. This is why they want you to hurry to sign the release and deposit the check. They don't want people getting second opinions or disputing their offer. I worked in this industry and know how they do people with closing them claims. Whatever your actual claim is their job is to settle for less than half. The average person don't have time to wait and jump through hoops for thousands of dollars owed to them it's too much of a headache,so they settle 99%. In my case,it's something more, I know it and they know it,they will never admit it but it's personal. The claims adjuster ego was bruised when I produced a DV from a reputable company. Now the manager and her decided to flex their Power. Check out my ****** review. This is why I left the industry cuz I couldn't sleep knowing I was robbing people of their rightful due claim. Unless you are wealthy your claims were most likely reduced by half or more. I'm going to small claims court.

Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact a independent insurance agent, with your claim number. If you do not know your agent you can login to the website, or search here: **********************************************************************. Thank you, Acuity Customer Care Team.

Hello, and thank you for your feedback.If you'd like to discuss your specific situation in greater detail please email me with the claim number at ******************************************* you, Acuity Customer Care Team.

Acuity has been a great insurance provider for our company! We have been insured with them for over 15 years. If we have a claim they are fast and helpful in resolving this. Thanks for the excellent customer service! I give 5 stars to Acuity all around in rates, customer service and the best in the industry!

Thank you, ********!

This company is Horrible! 0 stars! After years of being a customer, they sent someone to look at our property and they had no idea what they were looking at. We have multiple dwellings on our property, including a commercial business, and the guy was looking at the wrong one to start with. Then he sent a letter stating that we needed fire extinguishers in the commercial business, but he wasn't even in that building! We always have up to date extinguishers since we get inspected by fire marshall every 6 months! Then I find out that they charge you a "service fee" no matter how you pay your bill. I had to pay a big chunk down and they charged me a $7 service fee. I set up auto pay, and they charge a $2 service fee for each aout payment they pull from your bank. If you actually send a paper check payment, they charge you a $5 service fee for that! This is nothing but a legal scam. If I did that in my business, I'd probably be put in jail. No impressed. Look elsewhere for your insurance. I am leaving them ASAP. I already have new stuff in the works! BYE BYE ACUITY!

Thank you for your feedback, ****. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team.

Have had Acuity HO and Auto coverage in two states. Always responsive, never any issues. Happy to have Acuity coverage!

We appreciate the kind words! 

They are a scam! Beware small business companies, they hook you and ***** you when you do. I have to leave this review due to I believe in customer service. Hope this helps future business companies go somewhere else for coverages.

Thank you for your feedback, ******. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team.

They have always been very helpful and quick to respond.

Thank you, *****.

I would give 0 stars if able! They are a terrible, untrustworthy company. They are not upfront with policies and have discriminatory practices that are not disclosed prior to individuals having open policies. Even with proof and documentation from our vet, their underwriter denied our policy based on their assumption of our dogs breed based on a picture even though license and qualified individuals had guaranteed the breed of our dog. When asked what options we had I was told to either get rid of beloved family pet or be terminated from our homeowners policy. Then they denied my claim to reimburse my full payment that was made to their agency after they decided to deny our auto and homeowners policy.

Thank you for your feedback, ****. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with the policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity Customer Care Team.

I would give 0 stars or even negative it it would let me. I do not like thst I am having such a hard time getting my policy canceled. I sold my business and no longer have a need to continue the policy yet getting it canceled is worse then getting teeth pulled.

Thank you for your feedback, ****. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with the policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent. Thank you, Acuity ************* Team.

I have been plays with Acuity, the breath of their coverage and the affordability, and the service they provided. Ive never had any claims but every other aspect of my relationship has been seamless.

Thank you for the 5 stars, *******.