ComplaintsforSelf Storage group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had money to pay in full but this company in the year 2023 doesnt have anything beside bring them cash to their office, no options to pay online/electronicallyBusiness response
07/24/2023
Self Storage Group only accepts cash, money order and check (only when customer is current and not past due). ******************** had not paid his rent for March through July 2023 which put him in default and was scheduled for auction July 18th 2023 @ 1:30pm. ******************** was aware of the ************* of the auction and the amount need in cash or money order in order for his unit to not go to auction. We did receive a call on July 18th from ******************** and we told him that we would need full payment in cash or money order before the his scheduled auction time of 1:30. He said he would not make it in time. By law we are not able to extend time once an auction has been scheduled.Customer response
07/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appeI simply want my belongings back, their means of excepting payments from customers is unacceptable.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.