Customer ReviewsforFurniture & ApplianceMart/Ashley HomeStore

This is a lemonade stand that doesnt have any lemonade. Purchase a deluxe mattress in August and have had nine rescheduled delivery dates over a month. Ashley doesnt have the items. They keep texting you deliveries date, sometimes two a day. Meanwhile they have your money.

I purchased a couch that's making me sick.It's emitting formaldehyde.I have breathing problems, chest pain and headaches.I contacted Ashley, on *****************, where I purchased it. They said they can't help me and suggested I sell it I called Ashley's corporate office...their message is about employment and nothing else.I contacted Furniture and Appliance mart in ********, **. They minimized the problem and said a service technician would call me soon. I explained the medical necessity and got transferred back to Ashley. Ashley suggested I sell it.

The store is support is supported with excellent staff and services that support every product. Fair pricing !

HORRIBLE CUSTOMER SERVICE. WORST FURNITURE STORE OUT THERE. DO NOT BUY!! I would leave a 0 star review if I could. I purchased a sectional sofa last year and got the insurance with it. I also paid an extra 500$ to cover any and everything in relation to pet damage. One of the cats peed on the couch and it took 5 days for them just to send out a cleaning tech. After that, the cushion still reeked of urine because it seeped into The couch. I called back and said it didn’t work and I wanted a new cushion(otherwise what am I paying the insurance for) and they are refusing to replace it because it doesn’t cover “odors” just stains. I’m so upset. The forest specifically says “pet damage” and I think that qualifies as pet damage. This business is extremely shady and the worst experience I have ever had. I will never shop Here again and I hope No one else does either. Horrible business. I want my new cushion.

Poor customer service, refusing to admit their salesman gave misleading information. I was misinformed about the product I was buying before even leaving the store. When bring up my concern before leaving the store, they informed me that it would all work just fine with my existing bed. When getting home within that half hour and calling again to inform them that the bed will not work and I have concerns with the information you told me about this product. I was told they couldn't do anything about this issue. I was lied to by the sales person. I was told both twin adjustable beds will work as one (only needing one remote) not true. Also I asked if this will this work on my existing bed( I don't need the legs) it dose not work on my existing bed. Being they are two different frames and sizes. Again was told they couldn't do anything, I would need to contact the customer care. Which I've called at least four times if not more, getting no where and NO phone calls back. Now that I can't use the bed like I would like to. I decided to put it into my spare bedroom. Not what I wanted, but would can I do with a bed that is not able to work on my exciting bed like I was told. So now I do need the legs and I 'm miss two legs and the rubber protection on the legs. This is so frustrating. I have been lied to, misinformed and basically pushed off. This is not customer care. I finally walked into the store to face the manager. He just stood and stared at me and said I will try to see if we can get parts. At this point I want a full refund for being mislead from the beginning. This has been going on for 3months.

One star is generous. I bought a brand new sectional and had them deliver it. I bought the product care for it as well. I needed it delivered in May but because my lease wasnt ready for move in I asked they change locations as I found a new rental. Fast forward to that week I was moving in they delivered the item and between moving and working full time I hadnt gotten a chance to sit on the couch. When I finally did it creaked a lot. I called to ask and they sent a tech who confirmed the sectional was broken in multiple spots and not worth doing repairs on. They declined that and made drivers come get it to fix it in house. Even the drivers mentioned it was not worth it and that I should have been refunded. They dragged my white couch in didnt solve the issue or clean it upon return. They never offered partial refund or anything despite giving me a broken product at their fault. I will never buy from them or suggest others do ever again.

Trisha was fantastic to work with and the selection was unbeatable.

Had a great experience in the store and the delivery team was very nice

Buyer beware! The actuator they install in their power recliners is hazardous. My new kitten was under our power recliner, husband reclined not knowing she was underneath. Her tail got caught in the actuator and ripped it off. Ashley claims they hold no liability. Im asking for the veterinary bill and the price I paid for the kitten to be reimbursed to me. Ashley says no not their fault. Dont buy their junk Get a *********. The actuator they use is completely enclosed, Ashleys is open exposing the gear.

Negative numbers don't count unfortunately! We have been in person -back and forth- several times, even though we live 80 miles away, round trip. The reason for that is, NO ONE ANSWERS the phone; and after a month worth the phone calls, you might get a human voice that has all the wrong information. Our sales rep, Vic *******, kept upselling us not only on the extended warranty but on the higher price models. We went so far as to go out of our budget and put it on credit for additional "savings and rebates" that never arrived. In under two years, we have attempted to get minor repairs handled with no success, months later the problem became bigger and our front load washer flooded our basement. We have over $20 something thousand dollars worth of MJ collectibles, sneakers, and rare football and classic car memorabilia...oh wait, almost forgot...Kodak moments that cannot be replaced! Store manager, Alex *****, could not go without being mentioned because it was him that after over a month of no success and damaged property, said he would personally "male it right". Well, making it right means you have two different third party warranty companies confused about who is supposed to process the claim. We finally got somebody from Madison to come "assess the problem" but that would be an additional 10 days. To be continued...