ComplaintsforQuad/Graphics, Inc.
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Complaint Details
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Initial Complaint
05/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My name is ***************************. I am the owner of the property located at ************************************************************* 27410.Since I moved to this address in late 2019, I regularly receive mail from Quad addressed to the former owner of my property.All mail is delivered by **** Every time I receive mail for the former owner, I need to contact *** to schedule a pickup to send the mail back to your company. After so many times this becomes quite annoying.On April 18, I contacted your company on the contact form provided on your website. I requested that my address is removed from your mailing list.The next day, I received an email from ************************* stating that Quad is a printing company and that I would need to directly contact the publisher who contracted Quad to send out this package. On my request to please find out who the publisher of this package is, *** answered that there would be no way to tell.This complete refusal to work with me is unacceptable. Your company is unable to process returned mail correctly and you are trying to make your problem my problem.On top of that, your company obviously intends to deliberately continue to send misaddressed mail to my address, forcing me every time to go through the *** Customer Support to schedule a pickup for every package received.I feel harassed by Quad. I request you immediately stop sending me misaddressed mail.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.