ComplaintsforTorpee Creek Landscape LLC
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Torpee Creek Landscape LLC for a stamped concrete patio and decorative stone walls. We worked directly with the owner, *****************************. Torpee Creek did not complete any of the decorative stone work and did not provide us with the stone materials we paid for. The decorative stone materials alone cost $10K. He pocketed this money.***** was paid over $20K for a concrete patio that must be removed because the quality is so poor. He acknowledged that he "knew the work was bad" and didn't even need to see photos as proof. The concrete patio is not up to industry standards. The major defects include, but are not limited to:- Cold joint running length of patio- he waited over an hour to order the second load of concrete - Incorrect pitching; standing water throughout - Concrete steps were poured without footing - Control joints not cut in straight lines - Concrete has inconsistent impressions, texture, & stamping - Exposed aggregate on surface Torpee Creek did significant damage to our home including, but not limited to:- Damage to siding and trim boards- Contractor screwed through siding to anchor forms. Contractor poured concrete directly up to siding and over trim boards.- No waterproofing- Contractor failed to use proper expansion joints, ice and water, Styrofoam, flashing, etc. even though he agreed to do this.- No expansion around gutter raisers- Contractor did not apply expansion foam around the gutter raisers to protect from concrete expansion due to temperature and weather fluctuations.-The work done is grossly incompetent. Workmanship quality inexcusable. Contractor took shortcuts at the homeowner's expense. -The contractor had multiple "no shows" and arrived late to job site, repeatedly delaying the project. -The contractor does not have an experienced crew to do the work he claimed he could do. -The contractor showed no respect for our property. He damaged our home with no remorse, and didn't even bother to clean up the job site.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.