ComplaintsforSeider Heating, Plumbing & Electrical

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In October of 2021 they started work on my farm house to remove old k*** and tube wiring and hanging free wires. They didn't complete the work until 2/9/22, which involved appointments that they never showed for then realized after they were wrapping up their books for the year they never got paid. I was supposed to get GFI outlets in 2 the kitchen, they only did 1. Found out this year that none of the work and wiring they did was grounded at all. So I paid another company $7,900 bring my box up to safety code that wasn't brought to my attention at all, I am not an electrician and have no idea what I am looking for or anything in regards to that. This company re-deviced 3 circuts with VD and whole surge protection and fire and shock guard as rewiring was not in our price range at this time. I was led to believe the work was complete and everything was up to code and per the new electrician nothing was even brought up to 2020 code for safety.

  Business response

  08/23/2023

  To whom it *** concern,

  I appreciate the response we received from the customer, however I'm quite confused regarding several portions of her concern. First, after reviewing with all staff, to the best of my knowledge there has not been any communication with the customer since February of 2022. If there was any misunderstanding on work that was not completed we would have surely responded immediately to the customers concern. Secondly, our proposal/contract for this job only included the following. ***** the k*** and tube wiring in the attic and 2nd floor and install 2 receptacles in each 2nd floor bedroom. Replace non grounded receptacles with auto ground TR devices. Clean up basement wiring where needed i.e. open boxes, splices, hanging straps etc. Install new dryer outlet. There was 1 GFCI installed in the kitchen. I'm not exactly sure what the other company charged $7900 for as some of the verbage used was unclear. Any work that was done on the electrical panel, and the other items listed were not included in our proposal. I believe that *** have been due to budget considerations, however that conversation was over 1-1/2 years ago. As always I would only hope that people would let us know if there any issues as we have been in business over 100 years and have always been responsive to any customer concerns.

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the end of December 2022, I reached out to Seider via their Webform looking to get an estimate on some electrical work I needed completed. After meeting with *******************, a quote was provided. I had told them that it would be for 15 outlets that needed replacement + Cat-6 data line installation.The quote was returned with approx. 25 total receptacle replacements including 3 switch/GFCI combo devices. In addition to 2 Cat-6 data lines and wall jacks to bedrooms from main living room router.$1500 for outlets $500 for Data lines On 1/19, two electricians showed up without supplies, forcing one to go to a local hardware store. The one who remained had some supplies and began the work. This resulted in <2 hours of time spent changing receptacles as well as taking calls related to other jobs. It took no more than 1 hour to install the unterminated CAT-6 cable which I was told they couldn't terminate and would need to send someone else. Another electrician arrived a few days later to complete the Cat-6 install without walljacks.The final work done was:11 Receptacle Replacements 3 GFCI/Switch combo replacements (14/25 completed from quote)1 Cat-6 line install, no ***** used brush plate instead (1/2 work on quote completed incorrectly)Around February 7th, I received a bill with the wrong name as "presented to" for the full $2000 I reached out to them via phone since only a little more than half the work was needed, was expecting a bill around $1500.I was informed via email that they were reducing the Cat-6 install by $250 but the $1500 would remain the same because "a few more expensive devices make up the cost of the other extra 10 devices they didn't do" despite the fact that 3 switch/combos were included in the original quote.I asked for the next bill they sent to be itemized.******************* replied with a breakdown that read Parts/Labor, but it was not itemized. I received the bill on 2/16 and it was still not itemized.

  Business response

  02/21/2023

  In reviewing this complaint I first reviewed with out Master electrician. I'm not exactly sure why the quote was returned for 25 outlets since the owner requested 15. Typo?  Regardless we proceeded to quote the cost to replace the outlets for $1500.00. The owner did sign the proposal to have the work done. We also quoted to run 2 CAD 6 wires of only one which was completed. We did bill for the entire amount but then we rebilled the owner deducting $250.00 for not installing the other CAD 6 cable. As far as itemizing the bill, I would say most owners if not would want a job like this to be quoted on time/material as you never know what type of issues you may run into. These proposals are best estimates of how much time it will take to complete a job. More often than not it usually takes longer than estimated. Bottom line is the owner had requested 15 outlets.We installed 11 outlets and 3 outlet/GFCI of which the cost is greater than a regular outlet. This offset the cost of the one less outlet. That being said The owner expected the bill to be arong $!500. I would be willing to discuss further with the owner. I will be expecting his call.

  Customer response

  02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I spoke with ***** at Seider this week and there was some miscommunication the occurred as well as a simple error. We have worked toward a satisfactory resolution.

  Regards,
  
  *************************************

  
  

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After receiving an accepted offer on my home, the boiler went out. The seller of my home hired Seider Heating and Cooling to replace the furnace in early 2021. Shortly after installation the new unit had ignition error codes and my home lost heat and hot water. Seider came out to fix the problem. Within weeks the problem occurred again. This time when Seider came to fix the problem, the technician left one of the zone valves locked open and my basement heated to over 90 degrees in the middle of winter. Seider took no ownership in the error which led to a significant increase to my WE energies ****. They sent out another technician and fixed the problem once again. Now the ignition error code has returned and seider is saying that the new unit is out of warranty and is unwilling to do anything to fix it. Please help this was over $10,000 project and 18 months later are saying that I have to pay to fix a problem that first occurred 8 months after installation when the boiler was still under warranty.

  Business response

  07/22/2022

  This boiler was originally contracted to be installed with the former owner of this proerty. Per his request he had asked us to replace boiler only, not any valves piping, zone valves or pumps. The unit was installed in February of 2021. We have been there to service the unit 4 times. Of these four calls only one was a  legitimate warranty issue regarding the boiler. Clean the sensor which is a maintenance issue. The other 3 times we had to go out because the new owner installed Nest themostats. The first time we went out they were not installed correctly and we had to correct. The other 2 times both issues had to do with the Nest thermostats. In all cases we did not charge the customer anything even though the warranty does not cover a DIY thermostat. The new owner has not paid us for any service even though we had a legitimate cause to ****. We also recommended to the new owner to have yearly maintenance done. He stated he woul do it himself.  As far as the zone valve is concerned we never touched it. There was no reason for us to do anything with those valves. My service manager had a conversation with the new owner and he demanded we send someone out and he would not pay, He also demanded for us to replace the boiler and all piping, some valves and pumps or he would *** us. Our contract was with the previous owner and we have honored the contract which included a 1 year warranty on parts and labor. We have fulfilled that oblgation. Based on that we feel it would be in the best interest of the new owner and Seider Heating that he would engage another contractor. While we also try to ameliorate any issue with a customer complaint I feel we at an impasse.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a service call on my boiler which ********************** has serviced for 10 years. The service man removed an ingnition cable from the unit and told me it needed to be replaced. But he did not have one in stock on his truck. He said he would need to go to Oak Creek to get the part. At no time did he say they would charge me time and distance to go get a $10 cable. He came back completed the job and charged me $171.85 for the job and a surcharge of $215.08 (acquistion charge). I complained and he said there was nothing he could do about. I made 4 phone calls to ********************** to talk to the service manager each time I was promised a return call that day. Finally ***************** called me back on my fourth attempt. I explained to him what happened and his response was "you can not expect us to stock all the parts needed to repair a boiler" I told him a simple ignition cable seems to be a standard part and yes they should have them. If they choice not to stock parts to save on inventory I should not be paying $215 for them to retrieve parts. He said they had to pay there service guys so I was charged for getting the part. He did say I should have been quoted a cost to get the part. That never happened. He said he would deduct $20 from my ****. I told him that was not good enough. I have spent well over $10,000 with them on a boiler and service calls for 10 years. He said he would have to talk to the owners to see if they would do better and he would get back to me. That was in mid December. No return calls. I sent a letter to Mr ********************** in December outlining my complaint. No response to date. I want to hear from **********************. I have not yet filed a complaint on line yet.

  Business response

  01/19/2022

  First let me say that I was aware of this customers complaint however I did not see any correspondence in the form of a letter.  I did review this situation with both my Service Manager and **** who was our tech on the job. I questioned **** to recap what had transpired. He obviously told *********************** that the part needed was not on his truck. **** did call several distributors to find the part and there was only one distributor that had the part. He also asked ************************ if he wanted the unit repaired that day. He told **** yes definitely due to the fact that it also supplied his domestic hot water. **** also explained that ************************ would be charged for the time to pick up the part.  *********************** agreed. Since there was only one distributor that had the required part, **** had to drive from ****** to Oak Creek and back. Approximately 60 miles round trip. While I understand Mr. ************* concern the fact is that we did inform him there would be a charge for picking up the part.  If ************************ wants to discuss this any further he can contact me at the office.

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The message says that I may contact the person who wrote the message.  No name attached to the correspondence.  What is the name of the person I am suppose to talk to and what is the best phone number to call. 

  As far as the message, **** did not tell me it was going to cost $200 he said he had to get the part and there would be a charge.  There is a big difference between there is charge to get the part and charging the customer $200 plus dollars for the part when the repair by itself was $175

   
  Regards,
  
  *******************************

  Business response

  01/20/2022

  ************************ can call me at my office. I will be in tommorrow. My direct line is ************

   

  ***** Seider

  Customer response

  01/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belease type your response here.]

  Please give me the name of the person at Seider that I am suppose to speak to since there is more than one Seider working there and a phone number
  
  Regards,
  
  *******************************

  Business response

  01/24/2022

  As I have previously stated I can be reached at the office. My direct line is ************.

  ***** Seider

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩