ComplaintsforGood Feet Store

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/8/24, I went to the ****** OK location seeking a solution to sciatica issues I have dealt with for a year. I was fast talked and sold a pack of lies. *****, had me use their shoe inserts and preyed on my pain, promising he knew this would solve my medical issues (with no medical training). I was partly to blame, I fell for the snake oil salesman pitch and turned over my cc for the worst financial decision of my life. Because of the smooth fast talk but mainly because I had a short temporary relief of my pain just walking the length of the store twice, I stupidly ran my cc for the middle tier, $2766 with tax. After he ran my cc, thats when everything changed, because ***** had got his commission, Good Feet store had another victim they profited off of. I was able to wear the high arch support insert for less than an hour and center of my feet were throbbing, the lower level inserts hurt less on arch but didnt help my sciatica pain at all. I went back at open of business on 10/9, but once again relieved for less than an hour, that was when I sought out the advice of a professional podiatrist, who has a whole article online against the harm that Good Feet inserts can do for some, they do help some, but many others they do not if you read reviews You have to risk over $2500 to see if they work for you, because their is no chance in h*** of a refund with them. On 10/11 after podiatrist saying they could cause permanent damage, and my neurologist saying he would never recommend them, after trying to let ****** adjust them, I tried to return them and ***** became quite hostile. I provided proof from podiatrist and neurologist that Good Feet product did not meet their implied warranty but I was told by ***** Crischel if didnt matter they never took a return for any reason, whether their product worked or not. When I objected I recorded my return denial for faulty product and ***** carried my purchase outside and set on the sidewalk

  

  Business response

  10/18/2024

  Left a message to return my call to resolve.  

  Customer response

  10/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As they did at the store, Good Feet Store is lying, I have not received any phone call or written correspondence with a phone# or contact to reach out to concerning this matter.
  
  Regards,
  
  ***** *******

  

  Business response

  10/24/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased arch support inserts 9/7/24 for $2305.97 At my 'fitting' told salesperson of my painful plantar fascitis and that I had tried custom inserts but they hadn't helped. He told me that the Good Feet system would fix my foot pain and we proceeded to try the inserts in my shoes and walk for a few minutes in the store. By following the schedule given, was told I would be noticing pain relief in no time. I followed the schedule, even cut back on hours as instructed if painful, but my foot pain increased. Now I had foot pain on the side and ball of my foot and couldn't walk with the inserts in. I talked to the salesperson who told me to come in and get 'refitted'. That visit they simply swapped out a couple of the inserts and told me that these should be better. I tried these for 2 weeks, but I could not bear to walk with them in my shoes. The promises made by the business to solve my pain were not met, in fact their product made my foot pain worse. I have reached out to management but have only had 1 voicemail left while I was at work, and no answer to follow-up calls or texts. The expensive product sold by this company does not do as promised; it has caused further foot pain.

  Customer response

  10/21/2024

  I have received texts from the business asking me to come back in for a further adjustment and that they will not refund my money. I have responded that I do not accept that.

  
  

  

  Business response

  10/22/2024

  We have reached out to the customer to return our ******* we resolve

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Good feet store last Aug 20, 2024. Been having foot pain, was assisted at the store for the inserts, found out about the price at the counter, I dont recall being told there's no return policy. I tried the products for days, end up with excruciating pain on my feet. Went back to the store and was told no return policy, they can only exchange. Didn't want to exchange since i suffered a lot of pain in using their product.

  

  Business response

  10/25/2024

  the customer is going to a different location for an adjustment on 11/7

• Initial Complaint

  09/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gave my wife and I information on the process, we asked how much a few times, never answered, the process of wearing the products as explained daily, made our feet worse. Never told policy if not able to get refund, I went back to the store, manager said I should have read the signs on the door? I am very disappointed in the way we were basically separated in the store to get us to make a purchase, in which we always do together. Spoke poorly of going to a podiatrist and how they dont, work, staff very pushy until the sale was made.

  

  Business response

  09/08/2024

  Please let us know which location this purchase was made, and the date of the purchase. 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have plantar fascitiis (PF). My primary care doctor provided inflows in March 2024 for **. My feet continued to hurt. On June 22, 2024, I purchased their insoles at the Good Feet store and followed their instructions. My feet continued to hurt. I called their cooperative office a week later and spoke with *****, who explained that my feet hurt. ***** advised me to get an adjustment, so I did. My feet continued to hurt I called ***** again the following week, she advised another adjustment, and so I did. My feet were still hurting, so I called ***** again, and she advised another adjustment, so I did. After the third adjustment, the third week after I got the Good Feet insoles, my right knee was swelling up, I could not walk, and I stopped wearing the Good Feet products because my feet and right knee continued to hurt. My pain doctor ordered an x-ray the next week and advised me to see a Podiatrist. In August 2024, my Podiatrist advised me not to use the Good Feet Store products. Due to the *********************, an MRI was done in August 2024, which showed damage to my right knee. I have contacted the Good Feet store; however, they are unwilling to resolve the issue and will not return my calls. As a nurse practitioner, I know the Good Feet store products shifted the bones in my feet and caused further damage to my feet and right knee.

  

  Business response

  09/11/2024

  we have offered her a full refund, which exceeds our no-refund policy. 

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the good feet store on 8/12/24 explaining to them I had feet issues and I could barely stand and walk while I was at work and at home. The good feet store understood my issues explained that everything will be okay. They measured my foot pressure and put me in shoes that they recommended they had then grabbed custom insoles they explained that these insoles would cure my pain and take it all away. Which at first it did feel somewhat better. I walked back in fourth trying out various insoles the sales woman was very helpful and understanding. Until we got to the end what I mean the price of these insoles. The cheapest amount started out at ******* which at first I was skeptical about. They ran a credit check on me I signed a paper. I walked out and went home. The next couple days I started using the insoles I followed the directions step by step, at first I felt a little pain which they said was going to happen. I kept wearing as the week went by and the pain just kept getting worse it hurt so bad I couldnt take off my shoe or press my foot on the brake pedal while driving. So as of 8/20/24 I went back into the good feet store asking for a refund which they denied saying its their policy but we have a life time warranty. They never told me this at the start I was taken advantage of. False promises and false advertising I would just like my money back and to go on with my life. This store is a joke.

  

  Business response

  09/09/2024

  We have reached out to this customer.  we are waiting for him to call us back to resolve. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to the Good feet store because I have arthritis pain in my right hip. I was told that there arch supports would help me. After the sales pitch they finally told me the price. I was shocked at how much they cost. I said several times no I cant spend that kind of money, so he lowered the price twice. The salesman was very pushy saying dont you want to feel better, isnt your health worth it etc. Finally, I allowed myself to be talked into it. And if they had made me feel better that would have been one thing, but they made me worse. The pain in my hip got worse and I developed pain in both knees and my left hip. I made an appointment and went back. They said they could call a manager to approve a return. I waited for an hour while they helped 2 other customers that did not have appointments. Finally they told me they had not called the manager, and they would not even consider letting me return them unless I tried an adjustment. I agreed. The second set was worse than the first. The pain in my hips and knees was worse after wearing them for just a few minutes. After a couple of days of trying to wear them my knees and hips were very sore. I went back to the store they did agree to take them back but they charged me $672 restocking fee. Shouldnt they be required to take them back when they cause harm to the customer?

  

  Business response

  08/26/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to the Good Feet store on July 26, 2024 with slight metatarsalgia. The sales person took an imprint of my feet and brought me an arch support to try. I told him that the arch support felt very uncomfortable and he said it would grow more comfortable over time. He then proceeded to tell me that the store sells "systems" to deal with foot pain and handed me a sheet with three options for "systems" that I could buy. No mention was made of being able to buy an individual set of arch supports. I felt pressured by the sales person to buy something so I chose the least expensive option on the "systems" page. I was reticent to buy this system since I had bought custom arch supports at my last home city 10 years ago for a fraction of the price but was new to the area and didn't know about the reputation of the Good Feet store. Within a couple of days, my feet were in agonizing pain. Within a week, my lower back was so painful I had to visit my doctor. Three doctor visits later and news of compression in my lower back that wasn't there before the arch supports, and I contacted the headquarters of the Good Feet and was told the local store would contact me. Three days later, I received a phone call from the local sales person informing me that there were no refunds and the best he could do for me was to trade out the arch supports for a lower support. I am now out $2300 and, after researching the store, see that many other consumers had the same high pressure sales, worse pain in their feet, and have been told there are no refunds. I have absolutely no desire to have them experiment again with another set of off the shelf orthotics after the damage they did to me. Having worn custom orthotics for years, I know this is not the norm in the orthotics business and am amazed that the sales tactics and practices of this store have not been stopped long before now.

  Customer response

  08/13/2024

  ************************

  ************************

  

  Business response

  08/14/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I received a call from ***************************** of the Good Feet Store on 8/13/24 with an offer to trade my current arch supports for a different pair, rather than the refund I asked for.  I informed him that after the pain the store had caused me, and the resulting doctor visits, I was not willing to return to the store to allow them to "try again".  ******* said he would call me within 24 hours with a resolution, which he did not.
  [Please type your response here.]
  
  Regards,
  
  *********************

  

  Business response

  08/26/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went to the Good Feet Store of 4/16/24. The salesman was very slick and before I knew it was purchasing an arch system. I have Care Credit and was aware that I didn't have a high enough credit limit for the purchase. He said he would check on my limit and I somehow had enough credit for the purchase. After the purchase I was informed there was no refunds. I was wearing the arches, but recently I developed a lot of pain in my left foot. Conveniently it's after the adjustment period. I've tried calling the store but any option you choose says its an invalid option. I'm stuck with arches I can't wear. There practices are deceiving and misleading. Hoping that anyone who plans on going to The Good Feet store read all the complaints and don't get scammed like I did. By the way, if you look at there web site, they seem to only post positive reviews.

  

  Business response

  08/16/2024

  we have communicated with the customer; she will be in for an adjustment next week.  

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I haven't been able to get in to the store. Employee suggested next week. Would like to keep open until I am able to get to the store. 
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer response

  08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Don't Participate in this BS if you can avoid it! Friend was taken for $1800. Watch our what is under the laminate Flooring , don't go!

  

  Business response

  08/06/2024

  Could you please confirm, is this the actual consumer making a compliant? 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩