Business ProfileforKalahari Resort Convention Center

I am writing to express my disappointment with our recent stay at your *************** location, which significantly impacted our family celebration. I had reserved a mobility scooter in advance, confirming the details two days prior and processing the payment immediately. Unfortunately, the scooter consistently failed to hold a charge, leaving me stranded in hallways several times. This inconvenience prevented me from participating in my niece's 14th birthday celebration and missing many of the planned activities. It was disheartening not to contribute to my familys enjoyment during this important occasion.Despite informing the on-duty managers, I was told that no replacement was available, as that was the last scooter on site. This was especially disappointing given that I had made arrangements well in advance. Additionally, I spent 1.5 hours struggling to return to my room due to the scooters issues.I spoke with a manager named **** ***, who offered some compensation options: a refund for the scooter, free rides, or two complimentary pizzas. While I appreciated the gesture, it felt inadequate considering the significant family moments I missed and continuing issues into Day 2. Even after charging the scooter overnight, it lost power again and malfunctioned. I eventually encouraged my family to continue without **** then reached out to management again and spoke with *****, who assured me she would follow up but ultimately did not. By Day 3, I felt compelled to stay in my room to avoid further disrupting my familys plans, leading to an isolating experience. The lack of effective solutions made me feel overlooked and frustrated.Given the circumstances and the precious time lost during our stay, I am requesting more appropriate compensation. Additionally, when I spoke with a manager named ****** on Friday, he indicated that there was nothing he could do. I overheard him laughing with others about my situation after he thought he had hung up I was stunned.