7 Customer Reviews
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Review from Rachel R
1 star08/20/2024
I would not even give it a one star! I’m so disappointed in this place! I got a car 1 year and 8 months ago! And NOTHING but problems! First the electrical issue that took not once but three times coming in for them to figure it out. Let’s not talk about all the **** following that! They had my car for over 4 weeks! Then charged me $250 for a second key fob because they had to “program a second key in” they NEVER gave me a second key but somehow I became responsible to pay for it! They couldn’t fix my car at the Easton motors shop, so it got towed to the ford shop in town. Where they had to re-program the whole brain box of the car. Finally get it back 4 weeks later only for a week in and have to go back for another repair, some sensor! Then in august this month I come in for an oil change and they tell me now, the left CVS axle boot is torn, ok fine I’ll figure it out, since go figure the warranty doesn’t cover it. A WEEK. ONE WEEK after that all of a sudden there’s a clunking from the left side bring it back in and NOW the CVS axle and control arm need to be replaced! I argued it and fought to get the cost added onto my loan, again ONE WEEK after calling multiple times a day finally they agree to it! I bring my car in on 8/18 they begin work 8/19, they call me and say it’s done, I say I’m coming tomorrow 8/20, I arrive at 858a, mind you they had yesterday afternoon to get the paperwork printed and down and wouldn’t you know I’ve sat for 1 hour and 43 minutes WAITING! I’m the most patient person ever and I’m Losing my patience FAST! If I wasn’t about ready to be done with this car last week Ive just about had it today! So disappointing! I had 4 separate cars with ** ******** and NEVER experienced all this ****!! ??
Easton Motors, Inc. Response
08/23/2024
Thank you for the opportunity to respond to this review.The guest did purchase the vehicle on April 7, 2023 and we do not have any record of needed repairs until August 2024. The *** did need to be replaced and that is why a **** Dealership would need to make that repair. Easton did finance the last repair for the guest which was just under $1000 for the inconvenience on August 20, 2024.We hope that the vehicle is in proper working condition currently. After reviewing the account and discussion with our Service Manager, we feel that best practices were followed in this situation. If anything further is needed, please contact me directly at your convenience.Review from tara c
1 star05/31/2024
I bought a car and 6 weeks later it broke down they told me to take it to any ******** to be fixed in my area, I was sold a car with tons of electrical issues, it sat in my driveway for 3 weeks broken, and now they refuse to pay for the issues, they never did a 5 point inspection like they said they did, this place is the worst place I have ever bought fromReview from Anasia S
1 star04/25/2024
They basically dont care about your situations about payments you can be late once or twice that still dont care as long you paying your money thats all they care about I never heard a company that cant change pay schedules . They staff is rude especially the account managers I wished I read the reviews before buying a car from hereReview from Nick J
5 stars04/24/2024
Service was prompt and well done. Carrie at service desk was top notch on helping get car in and serviced and was able to explain everything needed to be done.Review from Kay K
1 star08/04/2022
This business doesnt deserve even 1 star. My niece bought a vehicle not even 1 week later brakes went out. Easton wasnt happy but finally did replace them. The next month power steering went out, had to call a tow truck. Took vehicle to some shop, was in and out of garage with out a call until weeks end just for them to say so much is wrong with vehicle! And of course Easton wont cover much at all. And they said it would be about 500 just to get vehicle to move. Auto shop went and fixed some things on vehicle without nieces ok! They keep ****** her around! For being a newly purchased vehicle and being under a warranty.. such ********!!Review from PAUL S
1 star07/31/2022
At first they were very friendly and we thought they understood our situation. They got us approved with 100 bucks down. Ok not bad. Our luck changed when. Covid hit our house and out of work for a week. Then we were struggling to make up payments and stay current with my current bills. I won't go homeless over a vehicle ever! They barely wanted to work with us and kept getting threatened with repo. Not even 2 months behind they repo our van with NO notice and NO knick on our door. They towed it with medicine and things we needed for our kids. I called and bitched ready to file a police report for theft of stolen property and the repo company brought back the van for us to get stuff out of it. We owed 800 and wanted us to pay over 3 grand to get it back into financing. We'll a kid was driving it from repo company so I canceled my insurance as I wasn't responsible if they crashed it. Thought it was supposed to be towed. For a buy here pay here company, how are you supposed to catch up when they bully you about payments then expect thousands to get it back? They make it impossible. We will NEVER go there again. Claiming to work with people like us is a ***** ** **** Loan sharks if you ask me. I am talking to an attorney about this just to make sure what they did was legal. Doesn't sound legit and I like to cover by back. Those that are desperate like we were, don't go to Easton Motors. They have me blocked on their ******** page as they don't want people to hear the truth about what can happen. Now I understand if you fall behind most places will work with you to get caught up. Not Easton Motors. Anyone I know that thinks about going to them I am going to make sure they know what they are getting themselves into.Review from Chelsea H
1 star06/27/2022
Regardless to how bad you need a vehicle go anywhere but to them you’d be better off going to JD Byrider and they’re horrible too but their better than this place for a fact
Easton Motors, Inc. Response
06/29/2022
We have no record of any transaction with the name ***********************. If you have, please provide us with the details and we would respond accordingly.We are confident that both ********* law and best business practices were followed.We encourage the guest to reach out to *********************. at ************, and speak to someone in the legal department regarding any issues that need to be addressed.
Customer Review Rating
1.57/5stars
Average of 7 Customer Reviews
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