ComplaintsforExpress Oil Change & Tire Engineers
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Feb 2 2023 I took my vehicle to express oil change for not having heat blowing. . They repaired it and told me I need a ball joint /control arm and then would have to give me an alignment. I noticed a rubbing on my tire a few days later. I called and they told me it shouldn’t be the ball joint. May 31st I had my car towed to their location for an engine issue. When I called I was told there were openings that day . My car was not looked at for 2 days . When he did look at my car he told me that the towing company bent my Tyrod and he couldn’t look at mechanical issue until tyrod was repaired. I explained that they fixed the ball joint several months ago and could he look at that. They never pulled it in garage to look because he said he and another mechanic were sure it was a tyrod so with it being damaged by a tow company I called my insurance and they towed it to another garage ***** ******** in Barboursville WV)to do an estimate. They found no tyrod damage and said it was the ball joint. **** ******** sublet it to another garage and that garage received a ball joint from **** auto parts that was incorrect. During diagnosis they realized that tire and lube express put on the same incorrect control arm / ball joint. I explained this to them and that I had had this car towed several times and I did not trust their work and I was letting the garage that had the car do the work. I requested a refund for the labor/ parts and alignment . I had to call several times and in the end they only want to give me the money back for price of control arm because I didn’t let them repair it. First of all I asked them to check it and they insisted it was done by the wrecker service. They had the chance . The customer service I received from Brian the service manager was terrible. I could have been killed if the ball joint had malfunctioned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.