ComplaintsforMassey Powersports

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took a 2004 Yamaha Grizzly to MPS in Cross Lanes on May 24th for a simple carb issue and to replace a right rear axle. One week went by and i didnt hear anything so i called and was told a jet kit for the carb and an axle for the rear was ordered and the axle would be in on Saturday. Called the following week on Tuesday and was told it would be completed by Thursday or Friday. Called on Thursday and was now told the axle hadnt came in and they didnt know what had happened. Again, this is two days after speaking with them. So at this point i am very aggravated with being lied to so i asked if the carb had been repaired and they stated it had. So, i asked for current charges without the axle being repaired. I was told the 4 wheelers rear hub was off and they would have to charge me to put back together to pick up. I was given two amounts over the phone and ended up being over a hundred dollars more when i went to pick the 4 wheeler up half "repaired". I have a strong feeling the 4 wheeler was never even looked at as it has the same EXACT same carburetor symptoms it had going in. I did not have a chance to test it as i showed up right before 5 as they were closing. I am NOT happy and feel i was rooked for over 500 dollars and nothing has been repaired. I also asked for the old jets from the repair and was given the runaround, no old parts = no repair. Upon paying the 500 some dollars i was given a generic receipt not an itemized bill showing parts and labor. My fault, for trying to be nice and not demanding it at 4:50 on a Friday afternoon. I would like a refund for no work performed and over two weeks without my machine.;

  Customer response

  07/06/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Massey Powersports regarding complaint ID ********.
  
  Regards,
  
  Michael *****

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a brand new 2022 Hisan Sector 750 Side by side on 2/7/23 at Massey Powersports for $13,286.00. Due to work and church services we were unable to take it out for aproximately 3 days. On our first ride it acted a little sluggish and tried to cut out while going up hill. Unfortunately my husband and I got covid about 4 days apart and were unable to go out of the house for about 10 days. After that my husband took it out to ride and it did the same thing again only this time it stopped running altogether and would not start after that. He had to have someone come and get him and the SXS. He took it to Massey where they kept it in the shop for more than 3 weeks, (from 2/28 to 3/23) then they called and said it was fixed. We took it out 2 days later to ride and it did the same thing as before. It was a weekend so we waited until monday morning and called them about the issues. We told them we weren't happy with the machine and the issues surrounding it and that we wanted to return it and get our money back, which they replied that they didn't give refunds. So we took it back to them the same day, 3-27-23 and it is currently still in the shop. They have told us that they have 4 mechanics at the shop. We were told both times that there were jobs ahead of us which is understandable but they don't seem to be in any hurry to get them repaired. My husband bought this because he is an avid turkey hunter and wanted to use it for this season, yet it has been in the shop for basically 8 weeks out of the 10 weeks we have owned it. They have reminded us in talking over this issue, that we have a 2 year warranty, but if they can't fix the issue and aren't in any hurry to do so then what good is that if we can't use the SXS. We are also aware that Massey Powersports is having legal issues and should the bussiness be shut down we will be stuck with a unusable machine that we paid for. We paid for a brand new SxS, not a used one and we expected to have better quality with this machine than what we have received.

  Business response

  05/16/2023

  THIS IS A DISTURBING COMPLAINT ON MANY LEVELS AS THE CUSTOMER MAKES SEVERAL INCORRECT ASSERTIONS. THEY QUESTION THE QUALITY OF A BRAND NEW MACHINE THEY JUST PURCHASED, WHEN IN REALITY THE "PROBLEM" THEY ENCOUNTERED HAD NOTHING TO DO WITH THE MACHINE. THE "PROBLEM" THEY WERE HAVING WITH THE MACHINE WAS A CLOGGED FUEL INJECTOR, AND A NEW ONE HAD TO BE ORDERED. THE INJECTOR GETTING CLOGGED WAS DUE TO DEBRIS IN THE GAS WHICH WAS PURCHASED ELSEWHERE, NOT A MECHANICAL ERROR. THE ISSUE IS BEING HANDLED UNDER WARRANTY, SO THE CUSTOMER IS NOT BEING CHARGED FOR IT. RATHER THAN BEING THANKFUL FOR OUR ASSISTANCE THEY WRITE A COMPLAINT TO THE BETTER BUSINESS BUREAU WITHOUT EVER INQUIRING AS TO WHAT HAD HAPPENED WITH THE MACHINE.  IT IS UNFORYUNATE THAT THEY DID SO, BUT WE WILL REGARDLESS CONTINUE TO PROVIDE THEM HIGH LEVELS OF SERVICE AS WE DO FOR OUR OTHER CUSTOMERS, REGARDLESS OF THEIR POOR CHOICE IN MAKING THIS COMPLAINT. 

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 4wheeler from Massey Powersports the beginning of summer. The 4wheeler we bought had issues so we took it back to be worked on. They couldn’t get it fixed so they switched it out for a different one. Problem is when the title came it is for the 4wheeler they kept. I’ve tried to call and get this fixed since June 29th. Still have not gotten a new title with the correct vin. *** said they haven’t had any requests to get the title for this new 4wheeler. Massey keeps telling me they are working on it but nothing is being done.

  Business response

  10/02/2022

  This matter had already been handled when this complaint was filed as we had sent for the customer’s corrected title. They should receive the new title any day if they have not already.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩