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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my roof replaced in November 2022. Shortly thereafter I saw that some of the siding tiles on the dormer were broken. When I checked the yard I found pieces of plywood, shingles, and siding lying in the yard. I called several tims and spoke with Jessica and Erica. I was told Jeremy would call me back. It is now July 2023 and they are no longer answering my calls and voice mails. I just noticed that, despite the dry weather, during the last rain the porch roof is still leaking. I have not heard from Jeremy since last November.Business response
07/10/2023
Ruth, the office has answered every single call that you have made. Jeremy has been out there twice to look at it. As far as the siding goes, it was completely rotten before which have pictures of. There is no way to replace the flashing for the roof under rotten, wet, wood siding without more coming off. As for your porch we will have someone out this week to access it. I have also emailed you this all.Customer response
07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, The leaking porch roof still needs to be addressed. Whether it is rain, or air conditioner condensation, the leak will need to be repaired.
I will consult with a building inspector concerning the broken asbestos tiles on the dormers.
Regards,
Ruth ******Business response
08/02/2023
We have been out multiple times to talk to Ruth. The humped up shingles have been fixed, we are installing siding on the dormer and fixing flashing when we do so. As far as I am aware the home owner is ok with all of this.
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Contact Information
2300 Smithtown Rd
Morgantown, WV 26508-2318
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.