ComplaintsforSpot Clinic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I took my dog to an open spot clinic where she had her annual vaccines and a heart worm test. Her test for heart worm was negative and I tried to get a written prescription before I left but the assured me that the place I fill the prescription with faxes over the form and they would fax back the form. I am low income and traveled an hour to go to the spot clinic so when I filled the prescription online with ******* the spot clinic refused to send the appropriate prescription. I called the spot clinic and was told I could only purchase the heart worm medication from them at their full price of what they charge. ******* charges $22 which is a lot cheaper. My dog is an emotional support animal and I feel I paid for the test and should be granted the prescription. The spot clinic told me I had to find another vet office that would fill the prescription.Business response
04/20/2023
See attached response.
Thank you!
**** ********
Executive Director
Business response
04/25/2023
See attached for 2nd response from BusinessCustomer response
04/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending itBetter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I received a notice from ************ that the medication prescription has been filled and the spot clinic complied with the request
thank you for representing me and that this issue was resolved
Regards,
******** *******
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Contact Information
506 29th St
Parkersburg, WV 26101-1904
Business hours
Today,8:00 AM - 4:00 PM
| MMonday | Closed |
|---|---|
| TTuesday | 8:00 AM - 4:00 PM |
| WWednesday | Closed |
| ThThursday | 8:00 AM - 4:00 PM |
| FFriday | Closed |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.