Business ProfileforAM PM Limo & Party Bus Calgary

On Jan 20, ****, we had a limo take our daughter and friends around the city for her birthday. At one point, the party decided to make a stop to get drinks at a coffee shop, but took too long at that stop. So, instead of completing the trip, we decided to have the driver drive around instead to use up the time and return to our house at the end of the hour. Without approving it with us, the driver instead took it upon himself to take them to a scenic ridge for pictures, which ended up being further than it was if he had gone completed the originally planned stops. When they got to the ridge, the party took some pictures and hurried back into the limo. The driver finally got them back to our place 15 minutes past the hour. We thought that the driver went above and beyond and decided to give them a bit more time to ensure they enjoyed themselves, and so we decided to give the limo driver an extra $50 tip (on top of the 18% already included). We didn't realize that he took it upon himself to drive them further than was planned and was going to charge us for the extra time that he decided to take without our authorization. Three days later we found an additional charge on our credit card for $80.54. This was on top of the already paid $230.13. We immediately emailed the company to explain that we did not authorize the extra time and it is not right that we should pay for it. The company rudely and dismissively replied telling us that the limo driver said we authorized it and we agreed to the extra distance, and since we gave him an extra tip, that meant that we enjoyed it, so we should be paying for the extra time regardless. This is deceptive and unscrupulous practice by this company, and the overtime charges should be removed since we did not authorize, nor consent to him driving further than we had planned, and subsequently going over the allotted hour.