Business ProfileforSobeys (HO)

I ordered online from *****, owned by Sobeys. It was a very bad experience. The **** bags were damp and some had a wet bottom, but worse was that they smelled like they had been pulled out of a garbage dumpster. The delivery guy made a comment that it was muggy outside and I didn't think anything of it until after he left and I started to unpack my groceries. They all smelled like they had been pulled out of a garbage dumpster. It was horrible. The labels on my can goods were soaking wet and smelled really bad. The almond milk I ordered wasn't cold, the gluten free bread I usually order frozen, but was unfrozen. The fresh ginger was ruined ,it was all soaked and smelly. The gluten free brownie box I ordered was wet and caving in. I had to wash all the groceries down with soap and water to get rid of the smell. Client care told me that they couldn't replace the order. I had to wait until the end of the day, receive a refund and then re-order. She didn't seem like she cared, didn't seem like she was listening to me. She said, "well the food inside the packages should still be good." Excuse me, do you think I would purchase a can of tomatoes with a wet label that smelled like garbage? Or a brownie box that was wet and caving in, or a container of room temp milk? I asked to speak to a supervior and she said she would escalate but they wouldn't call me back. I waited for the refund, and did NOT re-order. Someone should be able to to appologize and tell me what happened to my groceries,. Someone should have delivered a whole new order to me that day. If they think it's okay to deliver groceries this way I'll never order again. Don't order from here. Horrible Service.

Thank you for bringing this to our attention and we apologize for any inconvenience. We have informed the appropriate team members in order to ensure this does not happen again. We thank you for your understanding and look forward to serving you again soon.