Business ProfileforGYMVMT

On August 11, 2024 I cancelled my membership with GYMVMT Macleod. I was informed by the employee of GYMVMT how many payments I had remaining due to a 30 day cancellation taking me to September 11, 2024. I notified the employee who processed my cancellation that I no longer require the membership as I have a gym at my new residence and I no longer use the GYMVMT membership. The employee showed me on a calendar how many more biweekly payments i had remaining and I agreed to those payments. No mention of a yearly improvement fee was made to me. I did pay a yearly improvement fee at the time of my sign up to cover the coming year and I also paid it last August in 2023 to cover the coming year. I did not agree to pay the fee for the coming year as I am no longer a member. Today I reviewed my bank statement and I see there is a charge for $51.45 from GYMVMT that I did not agree to. I called GYMVMT and I spoke to an employee and he said that I have to pay that yearly improvement fee and there is no refund. I do not agree that I should be paying this fee for the coming year, and I would like to please have a refund of the $51.45. I requested the address for the head office or legal department of GYMVMT so that I could make my request in writing and the employee said "I dont have that information". I do not think this is a difficult request and people who are employed by a large corporation should have an address for service available to customers upon request. I appreciate any assistance you may be able to provide me in obtaining a refund. Thank you.