Business ProfileforThe Brick Warehouse LP

Over a year ago, I purchased a laundry set and a warranty from The Brick. They sent an inexperienced delivery team to install the set. On the first night of use, my basement got flooded due to their faulty installation. The Brick denied responsibility. I filed a complaint with their head office and they refused to even discuss the matter with me. Less than two years after that purchase, the washer broke down. When I reached out to The Brick to understand my warranty options, they only informed me that I had a repair option, without disclosing that my warranty also included a replacement option. After a service inspection, their warranty agent, King & State, identified multiple parts needing replacement. I expressed my preference to replace the washer and offered to pay any price difference. The ****** store told me they would submit a request to their head office, but after two weeks of my regular follow-ups, the store informed me that the request had been denied. Frustrated, I mentioned that I would be leaving an online review. The very next day, I received a call from King & State confirming that my request had been approved. When I asked them when they received the request, they informed me that it had arrived the previous day and was approved immediately. This indicated that, for two weeks, The Brick had lied to me by saying they were considering my request, when in fact, they had not even submitted any request—meanwhile, my business was losing revenue. It was after reviewing my warranty terms that I got to discover that I indeed had a right to a replacement. I filed a complaint AGAIN with their head office, as was characteristic of them, they refused to even discuss the matter with me. I HAVE SINCE CEASED ALL BUSINESS WITH THE BRICK, AND I ENCOURAGE OTHER SMALL BUSINESS OWNERS TO SERIOUSLY CONSIDER MY EXPERIENCE WHEN DECIDING TO DEAL WITH THIS BUSINESS.