Business ProfileforMr. Lube

*** Do not take your car to this and all Mr. Lube for any service *** By far, worst quality of work, worst customer service, worst complaint handling ever. on Sept.4, I had booked an engine oil change service - confirmed over the phone. at the service desk, was told regular engine oil is not in stock So, had to choose synthetic oil (no other choice) at higher cost. on Sept 22 noticed oil drops on my parking spot.oil leak confirmed by papers under the engine (see pic) Sept 23 went into Mr. Lube with this complain. - and this is where it gets very non-professional and ridiculous service. Explained the issue (oil leak) with pictures and also oil spills inside on top of my engine bay, oil splash under the car and engine bay cover (bottom). Service advisor took in my vehicle and called me back in about 20 min. I was informed Oil drain plug failed (how does crush O ring fail?). and then I was told all engine oil has drained out and new oil was added but seems it didn't leak very much. This comment was brought to my attention with 'funny' attitude by their staff. I asked about oil spill / splashes, what they have done. Service advisor told me they used degreaser to clean up all the mess. - I had went out to check and it appeared to be 20 second surface wipe job they did. I continued expressing my complaint and was simply told "This is best we can do". I asked to speak to a supervisor and was told the same comment. but this time, they can offer 25% off on next service. I asked for next person in command and was told I could call a number to speak to management but these staffs insisted that's all I'm going to get. * I was / am not looking for a super compensation but up until this moment, I had not received any formal apology from the staff / supervisor on site. Instead, I received dead-end communication and stop wasting my time attitude. I have tried to clean up the oil spill with Q-tips and swap inside my engine bay and still trying to clean up oil splashes under the engine bay, inside the cover. Signs of Oil leak is a deal breaker when looking at any used vehicle so I am going to eventually have to get a engine bay shampoo cleaned. ** I have and will speak out my experience at this Mr. Lube at all on/off line communities that I am part of and will spread my words as loud as I can, as far as i can, to as many people as I can. *** If you however had a good experience just because you had one service done, think again, check your car, see it for yourself. If you think their customer service is great only because you had exchanged few jokes, good luck. If they presented themselves who cares about your safety and maintenance of your car? think again, chance is, you just spend doubled the money you should have. And I am betting the management would not care / have time to see feedbacks from their customers.