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            Business ProfileCapitall Exterior Solutions

            Window Installation

            Contact Information

            18411 121 Ave NW

            Edmonton, AB T5V 1R2

            Visit Website
            (780) 757-3930

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            18411 121 Ave NW, Edmonton, AB T5V 1R2
            BBB File Opened:
            26/6/2006
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Management
            • Craig Hatt, Owner
            Contact Information

            Principal

            • Craig Hatt, Owner

            Customer Contact

            • Craig Hatt, Owner
            Additional Contact Information

            Fax Numbers

            • (780) 757-3935
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            19/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Capitall sold me a 5' patio door that broke spontaneously nearly 3 weeks ago now. This is an actual thing - caused by improper cutting of glass or faults in the manufacturing process - that they refuse to acknowledge. I have made several phone calls and posted half a dozen emails over a 2 week period that have resulted terse and disrespectful responses focused primarily on (******* - the owner's wife apparently) telling me that they aren't doing anything because their manufacturer has no idea how the window was broken??? You pay good money to a local business because you think that is right thing to do and then this happens. FYI - in following up with **** **************** ******** - this would not be an issue. These guys are not interested in dealing with faulty products when they sell them. Zero accountability and plenty of attitude. Through all of it I have repeatedly asked for some form of resolution - they have provided or suggested nothing. I have never suggested or asked for replacement of the door but would certainly expect that they do something to help me replace the window that has failed as a course of the sub-standard product they charged me full price for.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Greg L

            23/01/2024

            I had Capitall replace all my windows in my home from 2009-2012 the quality of the windows were poor as they used various suppliers and though I had problems with sweating and ice build up they said this is normal and would not do anything. ********* on one window came off and never was installed proper and though asked for them to address never did. I had a crank window on my bay window shatter last week and though the warranties say 20 year on class they said shatter is not covered, which was not covered and would not do anything. I had a reputable company come and quote to replace the "defective" window and it was noted the large bay window is yellowing as a result of loss of gas. I will not recommend this company as they do not back up the product the sell and install.

            Capitall Exterior Solutions Response

            25/01/2024

            Just because a customer does not want to accept what we say, doesn't mean it's wrong. Sweating and ice build up is normal when the humidity in the house is too high. Not sure what "strip" he is referring to as I don't believe I knew that was a problem. He did email last week when his window shattered. I advised him the 20 year warranty on glass is for seal failure. Pressure cracks and breakage is only covered for 1 year by almost every window manufacturer. We installed his windows 11 years ago.

            Local BBB

            BBB Alberta and East Kootenay

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