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Find a Location

First Canadian Insurance Corporation has 1 locations, listed below.

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    Business ProfileforFirst Canadian Insurance Corporation

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/6/2016

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Group Creditor Insurance - life, disability and critical illness insurance on vehicle loans.  These products are available from automobile, RV and motorsport dealerships. 

    Business Details

    Location of This Business
    320 Sioux Rd Unit 209, Sherwood Park, AB T8A 3X6
    BBB File Opened:
    10/9/1990
    Years in Business:
    36
    Business Started:
    1/11/1988
    Accredited Since:
    10/6/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • First Canadian Protection Plans
    Business Management
    • Donald Wheaton, President
    Contact Information

    Principal

    • Donald Wheaton, President

    Customer Contact

    • Tanya Phillips
    Additional Contact Information

    Fax Numbers

    • (780) 467-4016
      Other Fax
    • (888) 767-4016
      Other Fax

    Phone Numbers

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    47 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mohammed K

    1 star

    19/07/2024

    Very disappointed, I wish I could give them negative stars. I was offered a tire and rims warranty when I purchased my car, few months later I noticed a bulge on the side of the right tire. FCIC claims that they would only cover it if the tire is leaking air, while the dealership admits that it is dangerous to drive with this issue, FCIC tries it's best to not cover the plan. Furthermore, if the tire has issue, usually you need to get it fixed as soon as possible, FCIC only accept repairs from limited number of dealerships (not even garage), it is very difficult to get appointment at those places. Their contract favour them in such a way that it is nearly impossible for you to get the reimbursement.

    First Canadian Insurance Corporation Response

    25/07/2024

    All claims are adjudicated to the terms of the policy. If you feel we've made a mistake, please contact our office and we would be happy to review our decision for you, and also review the benefits of this coverage for you.Of note, we do allow repairs at any licensed facility. We can direct pay to our dealer partners, but if the repair is done elsewhere, the customer can submit receipts for consideration of reimbursement.

    Local BBB

    BBB Alberta and East Kootenay

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