Business ProfileforBest Movers

Formal complaints against Best Movers, Yellowknife, Northwest Territory I hope this letter finds you well. I am writing to express my dissatisfaction with Best Movers' services and seek your assistance in addressing the matter. My employer hired Best Movers to transport my household items from Manitoba, and the pick-up on August 25th, 2023, with delivery to Northwest Territory was on September 20th, 2023. Despite the timely service, a significant issue arose regarding the handling and delivery of my 2021, 65-inch LG OLED TV. Upon delivery, my TV was damaged, which has caused me both financial and emotional distress. I reported the damage to Best Movers, and their initial response was a proposed reimbursement of $300, citing 1% per pound compensation for any damaged item. The TV was in perfect condition when picked up in Manitoba, and as confirmed by an authorized LG technician the damage occurred during shipping due to improper handling. This could have been during the transfer of my belongings between trucks. More so, The TV lacked proper protection, such as bubble wrap, during pick-up. The proposed $300 compensation is grossly inadequate, considering the TV's actual value of $2,961.40 and repair cost estimated at $2,332.41 as confirmed by LG. I kindly request your intervention for a fair resolution. Best Movers should take full responsibility for their negligence, mishandling and provide appropriate compensation aligning with the item's value and repair cost, and improve on their service by advising clients on insurance for electronics' safety no matter the amount. I trust the ****** ******** ****** will thoroughly investigate and assist in facilitating a resolution adhering to fairness and accountability. Thank you for your assistance. Sincerely, *** ******