Business ProfileforPro Ace Heating & Air Conditioning

Good evening,I had a furnace installed a year ago by Ace Heating. The furnace has not worked reliably since, being inoperable more than it has been operational.The company attended my residence 15 times to attempt to get it to work but has been unsuccesful. They failed two Technical Safety BC installations before finally having the install approved. I spent c. 5 days of my vacation leave to meet their technicians, we spent the coldest days of winter without heat and incurred extra expense buying a thermostat they recommended which wasn't needed. They were evidently grasping for reasons why the furnace wasn't working, including blaming my thermostat, my ability to operate it and my wiring. They also blamed the furnace, which was brand new. After the Technical Safety BC inspections failed it became clear the issue was improper installation, with a number of concerns being cited by the inspector. A second attempt also failed inspection.The owner, ***, takes no responsibility and asserts the fault lies with the manufacturer and suggested he did all they could. He stated that he has lost money on the repairs. Despite 15 visits, I remain without a functioning furnace. With no resolution in sight, he suggested they remove the furnace and be done with it. When I agreed, he stated I owed him $800 for parts he replaced (I'll add the old parts - and furnace - worked fine. They also switched off my fireplace a week ago during a repair. I could not get it to work again, so the owner *** suggested they service my fireplace. They evidently arrived unprepared and needed to use my Windex and paper towel which my wife provided as I was at work. I discovered afterward that ammonia based products (such as windex) should never be used on the special glass used on fireplaces as it will damage the glass. I was charged $300 for that service and refused to pay until they guaranteed they did not damage my glass. Confronted with that fact, the owner *** retorted that the glass had been damaged before they negligently applied ammonia, which is not true.Their technicians have routinely been sloppy (as evidenced by two failed Technical Safety BC inspections of their work, rubbish left in my furnace room and dirty fingerprints left on the ceiling. The craftsmanship of the install is also disappointing and was clearly done with insouciance).I would like my money back, the furnace removed (with working parts left in place so another company can install a new furnace instead as all parts were working before they decided to remove them) and compensation for my wasted leave hours, the discomfort to my family after a winter without heat, the extra hydro expense incurred needing to use electric heat instead of the broken furnace and the aggravation the entire incident has caused.I would also like my fireplace inspected by a third party to ensure there was no damage from their negligent service (and replacemnet of the glass if damage is detected), and another inspection by technical safety bc or credible third party to ensure that they left the requisite pipes, gas lines and venting in good working order to accomodate a new install.I would also like a copy of the installation permit I paid for.I contend I had a working furnace before, paid for a new upgraded furnace that works reliably and never received that.I assert I should not be ****** for any out of pocket expenses (particularly since the quality and competence of the install is evidently at the root of the entire debacle).Unfortunately correspondence with owner *** has become adverserial at this point, with him suggesting I am trying to somehow cheat him.As a consumer, I feel I am now isolated and at the mercy of a large company that has abandoned it's duty to provide me with a product I paid c. $5000 thousand dollars for.Any advocacy is much appreciated.Thank you