Business ProfileforRoma Furniture

Dear Sir/Madam, My name is ****** **, and I am writing to seek your assistance in resolving a concerning issue related to a recent purchase of a sofa bed from Roma Furniture store in Coquitlam. In December 2022, I bought a sofa at Roma furniture store. I really liked the style and design. Subsequently, on May 16, 2023, I ordered another sofa of the same style, but this time with a bed included, to serve as a sofa bed in my family room. The sofa bed was delivered to me on July 12, 2023. However I immediately noticed several quality problems: 1. The back of the sofa bed is not properly aligned; it leans forward and does not sit flush against the wall. This results in a noticeable gap between the wall and the sofa when viewed from the side or top. 2. The seats are also leaning forward, with the front of the seats lower than the back, creating an uncomfortable seating experience. On the same day as the delivery, I contacted Roma store to report these issues. I was provided with a contact number for the individual responsible for quality concerns (************). I called him right away and send him photos of the sofa. He told me he would review it and call me back. Unfortunately, I did not receive any communication from him. I called him many times in the following few weeks and each time he cited various *******, including the factory's busy schedule during the summer, and shortage of worker, and ask me to wait for his update, but he never called me back. My last interaction with him was on September 5. He again promised to check with the factory and provide an update. Since that call, I have been unable to reach him and the store. It appears that my calls may have been blocked or ignored. This has been my first experience with such unprofessional business practices, seems like they are ******* ***** **** **. I feel very ********. I am reaching out to you with the hope that you can facilitate a resolution to this matter. Thank you very much! ****** **