Business ProfileforInterlock Industries (B.C.) Ltd

We needed a new roof and decided to go with Interlock Industries *** because they promised a lifetime warranty. The roof is good it doesnt leak, but now the paint began to peel off and it looks unsightly. In May 2024 we approached Interlock to find out what can be done and received an email from their purchasing manager Mr. ****** ****** asking us to complete a claim. We followed his instruction and mailed all the documents they asked for. After a month of waiting for reply, we send another email asking Mr. ****** if he has received our claim and if he needs more information. He answered that they have received all needed documents, and everything is in order. One month later nothing happened, we sent another email asking Mr. ****** about the status of our claim. He didnt respond. In September I called Mr. ****** and asked what was done about our claim, he couldnt find our documents and promised to call me back, after waiting two more days I called him again, but he didnt answer the phone, I left a message asking to call me back, but never heard from him again. A few days later we sent an email to Interlock BC Administrator ******* ****** asking her to help us with our problem. She promised to contact Mr. ****** and ask him for an update, after waiting a few mor days I email to Ms. ****** again and received an answer: I had followed up with ****** ****** & with the Guardian Warranty team regarding your claim, I will reach out to them again. This email came September 16. Today is October we still havent heard from them. This company has A+ rating with BBB. How can it be if after 4 months of trying to communicate with them not only has nothing been done, but it looks like they are just avoiding us all together.Sincerely,**** ******** and ******* *******.