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          Find a Location

          Trail Appliances Ltd. has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTrail Appliances Ltd.

            Major Appliance Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3388 Sweden Way

            Richmond, BC V6V 0B2

            Visit Website
            Email this Business
            (604) 233-2030

            Customer Reviews

            1.92/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 24/3/1993

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Trail Appliances Ltd. has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3388 Sweden Way, Richmond, BC V6V 0B2
              Email this Business
              BBB File Opened:
              1/10/1980
              Years in Business:
              44
              Business Started:
              1/8/1980
              Business Started Locally:
              1/8/1980
              Business Incorporated:
              1/2/1980
              Accredited Since:
              24/3/1993
              Alternate Business Name
              • Trail Appliances
              Business Management
              • Jason Broderick, President/Director
              • Mike McManus, General Manager
              Contact Information

              Principal

              • Jason Broderick, President/Director

              Customer Contact

              • Mike McManus, General Manager
              Additional Contact Information

              Fax Numbers

              • (250) 862-3838
                Other Fax
              • (604) 278-3049
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              22/08/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On January 26th, 2024, my husband and I purchased an ***************, Model: DF1776XXLSQF, along with a front panel, extended warranties, delivery fees, and financing fees.Initially, we had a positive experience with our Sales Associate, *****, who assured us of a timely delivery from their Delta warehouse. However, after several delays and unresponsive communication from *****, we didnt receive any updates until February 26th, when a technician was supposed to schedule the installation.When contacted by ****, we were informed that the panel hadnt arrived, delaying the installation further. After multiple follow-ups, the installation was scheduled for March 5th, but the dishwasher was defective, requiring additional repairs and costs.Despite multiple attempts over several months to resolve the issue, including requests for a refund, we received little to no response. Finally, after 6 months, Trail Appliances continued to delay, refusing a refund until the dishwasher was returned. They have not offered any compensation or resolution.Given this long chain of poor service, I request that the Better Business Bureau investigate this matter.Thank you,
              Read More
              Read 28 More Complaints

              Customer Reviews

              26 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Morgan W

              25/10/2024

              This company does not care about its customers. They sold me a drier with a malfunctioning valve that failed within the first few washes. It flooded and ruined my new laundry room twice. The washer the installed so poorly, it wore a hole in the hose and flooded my wall. THREE FLOODINGS IN A BRAND NEW RENOVATION from these people. They don't care. No compensation. And to top it off I have been left with a broken drier for now a month. I finally had to sit for 2 hours on the phone with electrolux and was finally given the ok for a new drier and trail thinks it's acceptable to wait another 2 weeks before they will deliver that drier! This drier was originally delivered sept 28, they called today to tell us our new one would be delivered nov 6. Bur don't worry....for your trouble they will offer you a warranty which costs them nothing or if your lucky a whopping $125. I will never deal with them again and I will make I spread the word about what an awful experience this was
              Read 25 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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