Business ProfileforInterprovincial Moving & Storage Services

********* Stressful, unreliable & impossible to reach for damages/misplaced shipments. Moved from Toronto to Calgary from an apartment & unfortunately chose IPM. The quotation & sales department were quick. Received a basic quote of $500 (for the first 500lbs) & the date was finalized. A truck from their first-mile logistics company tie-up did arrive on the said date. Loading went well as we had most our stuff packed & ready in the loading area before they arrived. No proper communication (forget friendly) from the loading personnel (we didn't even expect). Anyway, after loading on 8th July '22 we were waiting for our estimated delivery aroud 20th July. We were contacted by their last-mile delivery company tie-up for confirming delivery time on 22nd July & informed us the amount due on delivery. To our surprise, they quoted that they scaled the weight of our items to be 2500+ lbs & the charge due on delivery was about $2800 (minus $100 advance). This was bizzare knowing we are moving from a small apartment & I demanded a rescale. I had to make multiple calls to IPM as this company told me that they only handle delivery for IPM. After a few calls I was able to reach the correct person from IPM & was told that they will rescale for me with an additional fee. The next day I'm told that their guys did the "wrong" scaling of the load and it turns out to be only $2,000 and the stuff only weighed 1500 lbs. Tried to pull a scheme on their customers, if it works, they earn big. On forums/groups people have been highlighting these companies cheating customers like this. Got our load delivered on 22nd July '22 from yet another delivery tie-up. Found out there was re-loading of our stuff into at a warehouse during the process. Which is understandable (I have worked in logistics). 2 items are damaged and 4 are missing, that we know of. We are unable to find out if anything else is lost. Got to their Claims team somehow. Still waiting for ANY update 19days after delivery!