Business ProfileforHME Home Health

Anyone wanting to purchase a wheelchair should consider other dealers/distributors. Anyone who has purchased a wheelchair from HMEBC may have not gotten the right product or may not have been properly fitted for the wheelchair. I apparently asked too many questions about wheelchairs that were priced well into the thousands of dollars. I questioned the sales reps experience with the different models from different manufacturers and also questioned the length of time it was taking to respond to email (upwards of 4 business days).They considered me to be a difficult customer but all I wanted was a proper fitting and the lightest strongest folding wheelchair and the decisions made when ordering and configuring a wheelchair will impact the weight and can have a significant effect on the function, independence and safety of the chair. Making informed decisions when ordering a wheelchair and selecting components, as well as adhering to best practice recommendations during set up, can result in functional gains for wheelchair users.None of this was experienced during the almost 7 weeks of back and forth with HME reps. **** I wanted to speak to a manager, I got an email from the manager of sales who told me to take my business elsewhere. HMEBC refused to sell me a wheelchair because I asked too many questions and found that information I was being provided was contrary to what the actual manufacturers were saying about the chairs I was interested in. Essentially they gave up and rather than deal with the challenges I obviously posed in my questioning, they decided to tell me to take my business elsewhere.I wouldn't recommend any potential wheelchair user that is in need of a better or upgraded wheelchair because they may not get what they need or, like me, be summarily dismissed for wanting more information and hoping that they would get that information accurately and in a timely fashion.

Hi ****, We appreciate your feedback regarding your recent experience with our team. At HME Home Health, our priority is to provide accurate information and exceptional service to all our clients. We encourage thorough inquiries as they lead to informed decisions. Our Sales Manager's message conveyed that your specific requirements might not align with the products we offer. In such cases, we believe it's in everyone's best interest to explore alternative options. We suggested a few other vendors who might better suit your needs. We value your time and efforts and trust you'll find a wheelchair that meets your expectations.

This was only about a proper wheelchair fitting. None of the staff were either trained or cared to perform such a fitting. Instead they outright refused to sell me a wheelchair and told me to go elsewhere. Your response, being well overdue, did not address the issue at all. Your sales people did not provide accurate information and exceptional service as you point out in your response and it was clear from the first sales rep that the sale was more important than the proper fit. My requirements as you put it are standard for anyone needing a wheelchair and if that is not "aligned" with your company's day to day operations then that is a real problem. It is estimated that up to 80% of wheelchair users are in a wheelchair that is not properly fitted which can cause a myriad of stressors on the upper body, back and pelvis. Not to mention safety issues. This is unacceptable for ANY dealer selling wheelchairs and HMEBC is supposed to be one of the top choices for mobility aids. Like the people I spoke with at your local branch, your response is empty and shows nothing to resolve what should have been an informed and proper fit of a wheelchair. Because of your actions I **** ******** ******* *** will not stop until your company is brought into the light regarding this ********* treatment and a lack of responsibility to potential wheelchair users.