Business ProfileforVancouver General Contractors

I signed a contract with Vancouver General Contractor about our en-suite and the powder room renovation project in Jan 2022. Then I had two meetings with the interior designer to finalize the costs for the scope of work and the materials we chose during Jan to Oct 2022. The whole process took me more than 9 months. Since I signed the contract I was not contacted with the project manager again. The materials recommended by the company did not meet my expectations I chose to buy the materials myself and decided to renovate on the en-suite only. In July, they threatened me to apply $200/day if they were not able to start the project. All materials I purchase were sent to the designer in Aug/Sept. I had not been contacted until I followed up. In Oct this year, i came to the office to approve the quotes and designs which were verbally agreed back in April or July. This is the last to do they requested from me before they could start the project. They did not start the project until I follow again in Nov. and i asked for other options if I were to terminate the contract. VGC asked me to pay the remaining balance owing including the back charges since August and the 22% administration charge. However, nothing was done to the en-suite at this point with the 30% deposit made in Jan $10128.77. I decided to continue with the project if they could get the process started and get it done by the year end. A new project manager contacted me to coordinate with the project. He asked me for the payment again in our first meeting. I asked for the adjusted cost of the remaining work as they are not required to renovate the powder room. It was not provided to me within a month after I followed verbally and in writing a few times. The crew did not show up or late to get the job done and asked for access to the house without notice when they were outside of our house. I doubt the companys business practice and do not believe they are acting in the clients best interests. I need help to resolve this dispute. I do not want to be fooled around and continue delaying the project for no reasons. Thank you