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          Cactus Credit has 1 locations, listed below.

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            Business ProfileCactus Credit

            Consumer Finance Companies

            Current Alerts For This Business

            Pattern of Complaint:

            As of April 22, 2021 BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Sales Issue
            - Delay on the action that has to be taken.
            - A lack of explanation on the policy and the payment process.

            Contract Issue
            - Despite the cancellation request, money keeps being withdrawn or an unauthorized payment happens.

            Customer Service Issue
            - Nothing changes / Credit score goes down.
            - Taking money without permission.

            We offered Cactus Credit the opportunity to address the above identified patterns and Cactus Credit implemented changes in their process to mitigate some common issues raised through consumer complaints. We have also noticed that a number of complaints has dramatically decreased:
             
            Sales Issue
            - Rush customers to have a contract signed quickly.

            Customer Service Issue
            - Inability to track progress.
            - Not reporting properly to credit unions.

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            Additional Info:
            As of March 23, 2018: Cactus Credit Inc's informed the BBB that all their services are provided online. The address in Vancouver is a mail receiving service as they do not have a office location open to the public.
            See all additional business information

            Contact Information

            327 6647 Fraser St

            Vancouver, BC V5X 3T6

            (855) 804-2590

            Customer Reviews

            3.44/5

            Average of 170 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            83 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Cactus Credit challenges the negative and inaccurate items on a consumers credit report with the credit reporting agencies.

            Business Details

            Location of This Business
            327 6647 Fraser St, Vancouver, BC V5X 3T6
            BBB File Opened:
            15/1/2018
            Business Started:
            8/12/2016
            Business Incorporated:
            8/12/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cactus Credit Inc
            Related Businesses
            Business Management
            • David St. Germain, Director
            • Federica Belotti, Vice President of Marketing
            Contact Information

            Principal

            • David St. Germain, Director

            Customer Contact

            • Federica Belotti, Vice President of Marketing
            Read More Business Details and See Alerts

            Customer Complaints

            83 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/09/2024

            Complaint Type:
            Billing Issues
            Status:
            BBB unable to locate business
            I am writing to dispute unauthorized inquiries on my credit report that I believe are the result of identity theft. I have filed a complaint with IdentityTheft.gov regarding this matter, and I am enclosing copies of that complaint along with any supporting documentation.The unauthorized inquiries in question are:Creditor: XACTUS Date of Inquiry: 10/18/2022 These inquiries were not authorized by me, and I request that you remove them from my credit report immediately. The presence of these inquiries is causing undue harm to my credit score and financial reputation.Please confirm receipt of this letter and provide me with a response outlining the actions taken regarding these unauthorized inquiries.Thank you for your prompt attention to this matter.
            Read 82 More Complaints

            Customer Reviews

            170 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mambo D

            11/01/2024

            I have been with cactus credit for more then 3 moths. I made all the payments as they requested me to do so they can deal with my credit counseling and others things. This company took my money around more than 600 dollars from my Account. They made me signed the paperwork and they just went away without anything done regarding my credit, they just went off. In these months this company was just taking the money each paycheck each 2weeksso when I so there is nothing done in 3 months and they keep going on with the money grabbing I had to stop them getting my money I can say they are a Scumbag company. And I am talking to someone about this company they will give my money back. They took my money without any services as they promised. If they can remember my name is"Mambo"
            Read 169 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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