Business ProfileforPhantom Couriers

Zero star if I could. I don't know what I did to deserve treatment like this here.I have a contract with a virtual mailbox provider, and apparently their local vendor is ******* I scheduled a mail pickup for 9/30 for an important document. It's a holiday but since I could schedule it online, I assumed they would be open that day. Ofc when I arrived there they were not open. I called all the numbers they listed, send emails, and left voice message. When they got back to me they told me the virtual mailbox is a US based company and they don't know about Canada holidays, that's why I could schedule pick up on a day they were not open. I was told they open at 8am the second day, so I guess I'll pick it up then.When I arrived at their store 7:30am the second day, I found them open. I thought I might be able to get it earlier than I thought. However when I walked in I was told the virtual mailbox guy would start at 9am, and I have to wait for him to come. Then why tell me you open at 8 when you already know I'm here for the virtual mailbox?? I sat across the street for another hour for the right guy to come. When I finally picked up my document, I was told "maybe you should've shipped it to your home address". Dude if I have a choice, why would I ship it anywhere else?Two days later, another mail arrived here. I thought since even scheduling beforehand didn't guarantee I can get my mail, why should I do it this time? When I was asked about scheduling a pickup, I said no. Then I immediately got yelled at:" how do you think I can do it without a pick up scheduled!" I can schedule it right now no problem, but why do you have to yell at me? Can you just ask me to do it like two normal strangers would do, politely? Also since I can schedule it right now, why make such a fuss about it? I continued to explain that my virtual mailbox told me it's ok to walk in. He sneered and said "I don't know how you assume it could work". How would I know it won't work??

While we understand your frustration we have already replied to your complaint that you made in ****** reviews. We would still love to discuss this with you, as we replied to your ****** review.  You can call me, ***** at ************.