ComplaintsforBest Buy Canada Ltd.

• Initial Complaint

  30/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  **** ***** ****** **************! I spend almost all evening from 9 pm to 11;46 pm, called to this number * ***** ******** I was told that I’ll get the price match at the store to the flyer ad since I called and explained that online the price shows different!! How come that online on ***** it shows $140 and when I click on the website that price change! What a **** and joke that I spend so much time! The last call that I did at 11:20 pm and spoke with Muhammad all I asked him is for an email address so I can send a screenshot, and he just hung up on me the previous agent who promised that I can just go to the store and they will match the price when I asked for his name he also just hung up on me! Please see the attached picture.

  Business response

  02/12/2021

  Hi ****,
  
  
  I am reaching out to you regarding your BBB complaint, ********. 
  
  I have reviewed our pricing and could not find any reference to the prices on BestBuy.ca to the prices you found advertised on *****. Best Buy has no control over this application and there appears to be a posting error on the ***** application independent of the pricing available on BestBuy.ca.
  
  Even if these prices did appear on BestBuy.ca, mistakes do happen and Best Buy does reserve the to make correction and "Our Low Price Guarantee does not apply to advertising errors or misprints ..." Please see https://www.bestbuy.ca/en-ca/help/policies-and-terms-and-conditions/online-policies for more details. 
  
  I can understand the frustration seeing such a good deal and hoping to take advantage of it. The advice to go to the store for a price match would not have worked in this case as the Bike you mention was a Marketplace item and we can't process these at the store anyways. 
  
  As a good will gesture, I am willing to provide you with a $100 Best Buy e-Gift Card. If you are interested, please respond to the email sent to you through our support system confirming the email address I should use to send the e-Gift Card.
  
  Thanks,
  Michael

• Initial Complaint

  25/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the 19th of this month, I purchased a notebook (Order #**********) on the online platform of bestbuy.ca. The price after tax is $971.79. I used two best buy gift cards to pay it (card number: **** **** **** **** and **** **** **** ****, the value is $500X2=$1000), after I complete the order, I found my two gift cards have become Zero, I was charged $28.21 more ($1000-$971.79=$28.21). So I cancelled the order. So far, the money ($1000) has not been returned to my gift cards. For which, I have contacted the customer service many times, they looked for all kinds of reasons to prevaricate me, even saying they didn't charge me any money. When I asked how I was able to complete and cancel the order if I didn’t pay and how my two gift cards become zero? the customer service knew the unreasonable, and ******** interrupted the chat with me. I don't want to continue wasting time with such an Chaotically managed business, so I have to complain to you and hope to get your help. Thanks!

  Business response

  26/11/2021

  Hello *******,

  Thank you for contacting Best Buy.

  We have looked into your gift cards' balances, and can confirm that both cards currently hold $500 each, and the cards are active. Since your order was not shipped yet, and cancelled, your cards are not charged at all.

  You may check your gift card balance on ****************************************************************************************

  Thank you,

  Chau

  Associate, Executive Resolution

  Bestbuy.ca

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩