Business ProfileforMonos Travel

Pattern of Complaint:
As of January 5 , 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Product Issue:

Consumer complained that they received poor products.
The customer stated the product was not up to standards advertised by the business.

Delivery Issues:

The business had issues completing the delivery to the consumer for which no explanation was provided.
The service/product was not delivered on time or the consumer was not properly notified of delivery.

Refund / Exchange Issues:

Consumers are having trouble receiving their refunds from the company after going through their process.
The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.

Service Issues:

Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
Customers expressed payment issues.

Customer Service Issues:

Consumers are experiencing no follow-up or contact from business for a long period of time.
Products and contracts aren’t explained properly to consumers at initial  consultation.

Billing and Collection Issues:

Credit report corrections required due to lack of customer service.
Lack of understanding on loan products due to improper explanations.

We offered Monos Travel. the opportunity to address the above identified patterns. We did not receive their response.