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          Dowell's Moving & Storage Ltd. has 1 locations, listed below.

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            Business ProfileDowell's Moving & Storage Ltd.

            Moving Companies
            BBB accredited business

            Contact Information

            630 Esquimalt Rd

            Victoria, BC V9A 3L4

            Visit Website
            (250) 361-9866

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2017

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            With over 90 years of experience in logistics, Dowell’s Moving Company & Storage provides moving, packing and shipping services. You can move freely to any area without worrying about how you will take possessions with you.  Serving the city of Victoria and all surrounding neighbourhoods across the Saanich Peninsula, including Langford, Oak Bay, Esquimalt, Colwood, Central Saanich, Sooke, Sidney and many others

            Products & Services

            Dowell's Moving & Storage offers local, long distance, office and international moving services, as well as packing and crating services and climate-controlled storage facilities.

            Business Details

            Location of This Business
            630 Esquimalt Rd, Victoria, BC V9A 3L4
            BBB File Opened:
            20/7/2005
            Years in Business:
            41
            Business Started:
            17/4/1983
            Business Incorporated:
            12/12/1994
            Accredited Since:
            12/6/2017
            Licensing Information:

            • WorkSafe coverage is active and in good standing.

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • The Highland Worldwide Group Ltd
            Business Management
            • Gary McIntosh, Manager
            Contact Information

            Principal

            • Gary McIntosh, Manager

            Customer Contact

            • Gary McIntosh, Manager
            Additional Contact Information

            Fax Numbers

            • (250) 361-9766
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Oct 6th Dowell's Moving and Storage came and loaded my furniture. Some of my furniture was thrown on the truck with no protective wrapping. One of the movers kicked my leather loveseat twice to fit into a tight place. This one piece was damaged and noted during the delivering Oct 7th. Pictures were taken and I was told a following up call would happen. Nothing did. I called mid November to find out what were they going to do. A date was setup to pickup loveseat for repair Nov 24th. It is now December 19th and they still have not repaired my loveseat. I called again this morning and now have been told that they don't have anymore to repair it. Perhaps they will have more luck in January. I find this unacceptable. I am leaving the country on January 13th and do not have any confidence that this will be fixed. I do not want them to have my loveseat without having a confirmed date that this will be fixed. I do not have any confidence that my loveseat is remaining in decent shape being in their warehouse.
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            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Nell D

            16/08/2023

            Terrible experience with not one worker, but the second worker sent was just as unprofessional! The first insulted my husband for watching him unpack our living room items. He told my husband he should go find something to do. My husband called the F&E coordinator and asked them to remove the worker from the job. The worker went upstairs and put clothes into the closets without asking me which closet they went into. So now I have to redo it. Then when my husband came back after an hour, the worker was still there. ****** ***** **** the manager came a second time after my husband contacted F&E again. The next crew sent had one worker who was very unprofessional as well, rushing like he was in a frenzy, dropping our cutlery all over the floor and sounded like something smashed. I was putting the kitchen things away. Next he went to the basement and started dumping the things onto the floor from the boxes, again in a frenzy. I didn’t feel safe being in the basement with him tossing our belongings so I went upstairs and asked the other worker to help me unpack the washroom boxes which were blocking the tub. That worker was helpful. The other guy called him to the basement to help him. The bedrooms still weren’t finished being unpacked, which was more important than the basement. My husband came home and saw the worker tossing things in the basement and asked him to stop and leave. They left and got full pay for a half done job. The manager doesn’t have integrity, or care about how his workers do their work. He didn’t even introduce who he was and why he was there around 10am. All he cared about was making sure the paper work was signed before 12noon *** ***** ** ******* *** *** ******* **** ****** **** **** ** *** **** ** ** ******** ******** *** **** **** ********** ****** **** *** ****** *** ** ********* ** **** ****** **** *** ******* *** **** Learn from our terrible experience. *** * ***** **** **** * ***** ** ******* **** **** **** **** ******** **** ******** ******
            Read 1 More Customer Review

            Local BBB

            BBB serving Vancouver Island

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