Business ProfileforAMJ Campbell Van Lines-Winnipeg

AMJ Campbell Moved us recently. I was charged almost double of the original quote that I agreed to. They charged me for travel time 1 hour which was a 15 minute drive from their office to my house. They wanted to use my move as per their operations manager as a training move with two new guys. I said sure not a problem. They took more time due to this and I realized it, but I figured they knew this and would recognize this themselves, and of course they did not. The movers did a good job loading and unloading and had very minimal damage to my property. However, apparently me as the paying customer is expected to pay for smoke breaks every hour for 15 minutes in the trucks. when you add it up over a 10 hour day that a lot of work that is not getting done that I am paying for. At the end of the move when they were finished, the lead mover was going over the paper work with me and my wife and we both asked to know the final number as we were signing, and we were told the office would call you tomorrow to review the number and send you final invoice for payment. This never happened, then I got charged double what I was told on my credit with no invoice at all or phone call to review. The main office is ***** about the move and trying to blame it on us and refusing to take responsibility for their actions. * ***** ********* **** ******* ** ******* **** *** ****** *** ***** **** ***** ***** ****** ********* *** **** **** ***** ******** learn from my mistakes and never use them.

Thank you for taking the time to review us and we are sorry that you are not fully satisfied. We calculated your quote based on several items you told our sales associate would be handled by yourself before we arrived. Unfortunately, this was not completed, and extra time had to be taken by our staff to dismantle and re-assemble the pieces. Our quote was based on an hourly service that was communicated and signed by yourselves before the move and acknowledged and signed by yourselves at completion of the move. The total cost of the move was presented to you before we left your house and the required signatures were obtained before we ran your credit card approving the charge. We will continue to review this move with our staff on the importance of communication with our customers and as an example of why signed documentation is so important in this process.