Customer ReviewsforValley Fiber Ltd.

* **** * ******* ***** ** ***** ** VF was going door to door in our area 2 years ago with packages for internet / TV. I emailed and sighed up for one of the packages. 2 years later they finally run the line down my road and I get hooked up. (i will give them credit as the internet speed is fantastic compared to our previous satellite provider). Once I received the first invoice, I noticed the package they invoiced me for and the cost, was quite a bit higher than what i had originally signed up for. After numerous emails and phone calls, I have now received a few more invoices and a credit, which are all wrong!!! Once person agrees with me, the next one doesn't, they send an updated invoice or credit and still wrong. Soooooo frustrating to deal with. I should have gone with *********

August 2024 I finally resolved the issues below after 2 months of communications. Now VF has sent an invoice with price increases even though I have a fixed pricing contract. I have advised I am cancelling their services effective immediatley. Nov 2023 I have tried communicating with VF Billing and several staff from VF Customer Service but I have been unable resolve the following issues: 1. My contract with VF stipulates I ordered the Premium bundle which includes 300/300 internet, TV with 140 channels and a phone for a cost of *****5. Installation was free with early signing. *** ******** *** ** ******* ******* *********** * *** *. 2. On October 30, VF installed the internet and TV packages. I do not have the phone installed yet. But it appears I am being charged for the phone. *** ********** *. 3. The Premium Bundle was to come with a free access point. It is not clear that I have this installed. 4. There is a $***** discount noted on the invoice from VF. There is no mention of a discount other than free installation, in my contract. I have received four VF invoices in total. ***** *** ********. None of these are in compliance with my contract pricing. There was no explanation given as to why we received four invoices. According to my contract I should be charged $****** for the Premium Bundle: 300/300 internet, 140 TV channels and a phone, plus we added Crave at a cost of $***** (minus the phone which we do not have). (The contract states $****** but that includes an extra set box that was not required.)

They are harassing me what I agreed to was to look at what they were offering as a service in ***** ******* ** now they are continuously send me e mails about signing up for their service. I have emailed them three times and phoned and talked to a representative twice, who said they would take me off their list. I don’t want their service!!!!!

****** ***** *** ** *************** Scheduling blamed customer care, customer care blamed support, support blamed billing, and billing blamed scheduling. No one cares, no one helps and when you ask for a level 2 or a manager they always say there is no managers working and it's not up to them to return phone calls. they email you and say the ticket is closed, but it's not. you reply back, and still nothing from anyone.

I'm with Valley Fiber and I have no internet now for 2 days. The problem I have they don't communicate why or long it is going to take. I was set to at a price and they changed it with 2 months and now it is 15 dollars more.

I signed a contract with Valley Fiber months/years ago while waiting for their service to be installed. (Late 2022) now (spring 2024) I am still not hooked up, but their prices have jumped considerably! **** * ******* *** **** ** ********** *** ****** ******* *** * ******* ** ****** **** **** ****** ** ******** *** ****** ******* *** ***** ** ******** ***** ** ******* **** **** ******* ** **** ******* ******* ******! Very upset! ??

Took along time to actually get hooked up, but service has been very good now for over 1 yr

We hooked up to Valley Fibre in March at a promised price of ***** per month. Our first bill was ****** next month was ****** next month was ****** No warning No reason. When we went to disconnect their service they are now charging ****** to get out of a contract that I never saw. I have been trying to resolve this problem for over 2 months. I had to ask for a contract to be emailed to me and there I see if you’re not happy you will be charged *** dollars to close your account. ** ** ******* ********* *** ******** *********. And I live in a small community and everyone is paying a different price and yes for the same thing. Internet same speed

My name is André, I have signed a contract with Valley Fiber on February 22, 2022. I lived in the RM of De Salaberry. I am still not connected. I have called numerous time (in the time of one year and 8 months) and I am not connected yet. Every time I called customer services, the agent read from her/his screen and answer with vague generalities. No time line, and I am facing a black hole. The agent will not even give you the supervisor name - so you can bring your issue directly with that person. **** ********* ********

Excellent internet provider. Finally I get the speeds I was promised and don't have to worry about internet issues during online classes.