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          Valley Fiber Ltd. has 1 locations, listed below.

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            Business ProfileValley Fiber Ltd.

            Internet Providers

            Current Alerts For This Business

            Alert:
            BBB files indicate that this business has a pattern of complaints in regards to failure of the business to provide assistance or support for product or services, poor customer service, billing and collection issues as well as verbal promises made to consumers not being honoured by the company.

            On April 11, 2024 Valley Fiber Ltd. was notified by BBB in regards to the pattern of customer complaints against their business. To date, BBB has not received a response from the company.

            Contact Information

            965 Hwy 14

            Winkler, MB R6W 0L7

            Get Directions
            Visit Website
            (204) 502-1987

            Customer Reviews

            1.8/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            965 Hwy 14, Winkler, MB R6W 0L7
            BBB File Opened:
            5/10/2017
            Years in Business:
            7
            Business Started:
            1/1/2017
            Business Incorporated:
            12/12/2016
            Type of Entity:
            Corporation
            Number of Employees:
            22
            Alternate Business Name
            • VISP
            Business Management
            • Mr. Mike Wolfe, CFO
            • Donna Hunter, Executive Director
            Contact Information

            Customer Contact

            • Mr. Mike Wolfe, CFO
            • Donna Hunter, Executive Director
            Additional Contact Information

            Fax Numbers

            • (204) 325-0766
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ****** ***** *** **** ********** ** ******** ******** ** ******* ** ******* *** ****** ***** **** *** ************* **** **** **** ******* **** ***** ******** ******** ** ***** ****** Our area was determined to be in stage 1 and be operational by Nov. 2023. The main fiber optic line was installed in front of our home July 2023 so everything looked promising. Shortly after installing the main line a line marking crew appeared and installed flagging in our yard indicating various utility lines in preperation to install the fibre optic service from the street to the house, however, no service line was ever installed. Winter came and left when yet another crew appeared in the spring to hook us up only to determine that the service line from the road had never been installed yet the drawings indicate the work had been completed. It’s now mid Sept 2024 and dispite many many calls to Valley Fibre will not answer anyone on our street as to when we will be provided service. * *** **** ****** ******* *** **** **** *** **** **** ***** *** *****  Nobody at Valley Fiber will return ours or our neighbours phone calls. It has been a very frustrating experience dealing with the likes of this operation. *** *** **** **** **** *** ****** ** *** ******* ********** *** *** **** ******* *** ******** ** *** *** ******* ** **** ******* ***** **** ********* *** ***** **** **** ******* 
            Read 13 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jerome T

            17/09/2024

            * **** * ******* ***** ** ***** ** VF was going door to door in our area 2 years ago with packages for internet / TV. I emailed and sighed up for one of the packages. 2 years later they finally run the line down my road and I get hooked up. (i will give them credit as the internet speed is fantastic compared to our previous satellite provider). Once I received the first invoice, I noticed the package they invoiced me for and the cost, was quite a bit higher than what i had originally signed up for. After numerous emails and phone calls, I have now received a few more invoices and a credit, which are all wrong!!! Once person agrees with me, the next one doesn't, they send an updated invoice or credit and still wrong. Soooooo frustrating to deal with. I should have gone with *********
            Read 9 More Customer Reviews

            Local BBB

            BBB Central Canada

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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