Business ProfileforNorth 49 Heating & Air Conditioning

The company had installed the fireplace not according to the code or manufacturers manual. We had asked the company to install everything properly so we could continue with our renovation. Some of the hazards include pink insulation foam directly behind the fireplace exhaust pipe and an improper installation of the exhaust tube. We had reached out to the company with a formal list of infractions (as provided by the city's energy board) and were ignored. As a result we now need to reinstall the entire unit to pass on the three infractions. This is also not the first issue I had with this company. During the installation process they had delivered the wrong unit; one which was significantly smaller than what I had paid for. Mistakes happen, but when you pay close to $5,000 for a unit, you would expect these things to be triple checked before delivery. They had also initially used a improper pipe for the installation and it wasn't until we turned the unit on that we realized that there is no way this was the proper tube. It wasn't until we brought this up with the company that they acknowledged the mistake. ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************