Business ProfileforVeritas Motors Incorporated

On January 12, 2021 BBB Serving the Atlantic Provinces sent a letter to Veritas Motors Incorporated requesting information on the business structure and practice, in particular its policy on delivery of orders.
This inquiry was prompted by submitted complaints as well as several telephone inquires from consumers regarding the business’ failure to deliver purchased vehicles and subsequent failure to communicate regarding the status of the purchase and the requested refund of monies paid for undelivered vehicles.
Having received no response, BBB sent a second letter to the business on Jan 28th, 2021. This letter was also unanswered. Neither letter was returned as undeliverable.
BBB encourages consumers to use caution when purchasing vehicles online or from a distance which are to be delivered to the consumer.
Research businesses on BBB.org
Inform yourself of Consumers’ Rights and Protection provided by your province. https://beta.novascotia.ca/consumer-rights
Keep your invoice and a record of your attempts to communicate with the business regarding the missing shipment.

Please see these BBB Tips:

Avoid Online Car Sales Scams:

 
There are plenty of pros to buying a car online, but caution is needed as well. Anytime you shop online, and especially when making an expensive purchase like a car, you should keep the following tips in mind:
Watch out for too good to be true deals. They are most likely a scam. Scammers often steal consumers’ personal information and money by offering them high-value goods at extremely discounted prices.
Never wire funds or complete bank-to-bank transactions. Scammers love this kind of transaction because there is no way for you to get your money back once it is completed. Instead, make legitimate purchases by check or credit-card.
Contact the seller by phone. At some point during your negotiations, speak with the sales manager on the phone. If they are unusually vague about certain details of the sale or cannot confirm their location or the vehicle location, it’s most likely a scam.
See the car first. Never buy a car without making an in-person inspection and taking test drive first.

Don’t give in to pressure. Scammers often try to pressure you into giving up your personal information or making a down payment before you have time to think about the purchase. Take your time and think a deal over before agreeing to anything. If you get a bad feeling, listen to your gut.

Don’t trust a seller or buyer who says that the transaction is guaranteed by eBay, PayPal, Craigslist, or another online marketplace. These sites explicitly explain they cannot guarantee that people using their services are legitimate. Anyone who says otherwise is lying.

To learn more, see the BBB tips on buying a new car and buying a used car. You can also look up car dealerships at BBB.org to check their business rating and read customer reviews.