Business ProfileforSurplus Furniture & Mattress Warehouse

On May 5, 2022 I went to surplus furniture to make a purchase. Unable to locate accessible parking I walked up a steep stairwell and entered store. I advised clerk ***** p I had mobility issue ie hip replacement next week. I chose living room furniture and accessories and requested delivery. I told them I was on 3rd floor of a walk up building at checkout. Before I checked out I switched from 68 dollar print to 48 dollar print. The cashier advised they had not received my deposit by etransfer and to cancel upon return home. The price was 2013. I used my bank debit to pay. Delivery the next day the mover stopped outside my home didn't get out and asked if I had elevator I replied no but I had advised store. They asked me to go down to show them stairs I advised I was disabled but would try. At this point it was getting frustrating. I showed them stairs returned to my unit and they sat in van for quite some time. I had called the store to report miscommunication. Eventually it was moved up. I spent 2 days in bed from the pain I experienced with all the movement normally I don't do much. I reviewed my bill on Sunday and noted the etransfer deposit $20 was not applied and I was charged for larger print $68. I contacted 2 managers Ben and Mike and they assured me they would have $40 cash delivered when they came to fix damaged couch today. What I received was a store credit. I contacted Mike the manager and he said I have to go there to get cash and he never said he would provide cash. I explained I'm having pre op and shortly after hip surgery in addition eould not be shopping for furniture for some time and I need proper payment for the error. He got angry I asked for head office number. He hung up after providing me. I called left a message. Tonight a lady called from surplus furniture st johns agreed they owed me $40 and said come get it. I explained my situation with pending hip surgery in this week. She said no. It was their error they are to refund me.