Business ProfileforDartmouth Chrysler Jeep Dodge

In July 2023 I brought my 2017 Chrysler Pacifica in for maintenance on the air conditioning system. I was told it needed a new compressor and one had to be ordered. I paid $500 for the diagnosis. The company never followed up about the parts arrival and was only prompted to set up a repair appointment once I called in for the 3rd time to check the status. An appointment was scheduled for Aug 4, 2023, which I made and my wife picked up the vehicle latter that day as I was out of the country. I paid an addition $800 for the repair. When I returned from my trip, a few days later, my family drove down to Ontario. Before we passed the nova Scotia boarder into New Brunswick, the air conditioning system failed again. I called the dealership and left a message instructing them to call me as soon as possible. I made 3 other attempts to contact the company and none of them were answered by anything but a voicemail machine. Our trip lasted 10 days, on which we had no air conditioning whatsoever, and as soon as we were back in NS I went to the dealership to schedule a new appointment. They had no idea I had called but their customer service team was sitting outside of their office of with no one attending to the ringing phones behind them. I scheduled a new appointment for the 15 of September and I made that appointment. I attempted to speak with the service staff to find out what type of compensation I could expect as their first repair was costly and ineffective, they laughed in my face and joked amongst each other at my expense. I asked to speak with a supervisor to which one replied, I am the supervisor. I proceeded to ask for that person's supervisor and again I was laughed at and handed a card with Chrysler Canada's number. I asked to use a phone to make the call and was denied. They told me to use my own phone and refused to tell me.how to dial out of their office phones. This made me irate and I did raise my voice. I was refused service and my vehicle has no AC or heat