Business ProfileforBaltic Delivery Company Inc.

I was asked to sign off on the delivery of my appliance before the item was brought into my home releasing them of any damage they caused brining it in because it was heavy. They did not have the right dolly to bring it in and when questioned they said having the right equipment was above thier paygrade. They said if I refuse to sign the paperwork they would take the appliance and try to get my money back from the Supplier. In the end they left it in my garage. I had to hire my own people to delivery it. I am now going back to the supplier for a refund on the delivery I paid for. They were very unprofessional and did not have the proper equipment to do thier job. Note: this was after they cancelled my Saturday delivery cause they said thier truck broke down.... I am very doubtful it did.

Good Morning Sandra Hill and Billy Williams ,
Thank you for reaching out and sharing your concerns regarding the recent delivery on August 19th. I understand your apprehension about the waiver request, and I appreciate the opportunity to clarify our procedures and the reasoning behind this policy.
At Baltic Delivery, we take great pride in the care we provide during deliveries, and ensuring the safety of your property is always a top priority. I’d like to address each of your concerns in turn:
Standard Procedures and Equipment: Our team is trained to handle deliveries with the utmost care, especially when it comes to large and heavy items such as refrigerators. We use specialized equipment to minimize the risk of damage during the delivery process. However, there are situations where certain deliveries, particularly those involving large or awkwardly shaped items, may pose an inherent risk to the surrounding environment—such as narrow staircases or tight corners.
Reason for the Waiver: The waiver is intended as a precautionary measure in cases where the delivery environment presents challenges that might increase the risk of damage despite our best efforts and equipment. It is not an indication of a lack of confidence in our services but rather a transparent approach to ensure that you are fully informed of any potential risks before the delivery proceeds.
Training and Qualifications: Our delivery personnel undergo rigorous training and hold the necessary qualifications to manage deliveries safely and efficiently. We continuously review and update our training programs to adhere to industry standards and best practices.
Liability and Responsibility: Even with the waiver, please be assured that we stand by our responsibility as a service provider. The waiver is specific to scenarios where the risk of damage is particularly high due to factors outside of our control. In any case of damage, we assess the situation thoroughly to determine liability and take appropriate actions to address any issues.
I apologize for any distress or confusion this situation may have caused. Your satisfaction and trust are extremely important to us, and we would like to work with you to ensure that your concerns are fully resolved.
If you have any further questions or would like to discuss this matter in more detail, please feel free to contact me directly. We value your business and look forward to continuing to serve you with the highest standards.
Thank you again for bringing this to our attention.
Best regards,
Matt Leroux
Operations and Compliance
902-429-3555
Baltic Delivery Co.