Business ProfileforBruce Automotive Group NS Limited

I purchased a vehicle and warranty over a year ago at Bruce Chevrolet. One warranty for the vehicle itself, a second for the tires, and a third for the interior/exterior. The third warranty for the interior/exterior, they did end up refunding me the total cost as they admitted to lieing to me about the colour of the vehicle. They said the colour was a wrap and that if I purchased the package they would restore it to its original colour (black). That turned out not to be the truth as the colour has always been green and the vehicle has no wrap on it. I stopped them from proceeding with the rest of the care package as I was mostly interested in the colour being black. The main reason of filing this complaint is most recently I had a tire blow and submitted a claim for the tire to be repaired or replaced. They said that my tire was too worn down (though I had purchased the vehicle less than a year from the date the tire blew) for them to cover the replacement. While this was frustrating I do understand that at the end of the day I signed a contract. My main issue is that they ignored my texts and wouldn't get back to me for over 2 months from when I told them my tire blew. Further more they sent me a satisfaction survey, of which I said I wasn't satisfied with the wait time and having to reach out on more than one occasion for them to call me back to book a time to see the tire. I requested to be refunded for the warranties on the basis of having over a 2 month wait time, of which they wouldn't have ever responded if I hadn't reach out a third time. I can't wait over 2 months to find out if my vehicle will be covered especially with the tires, since if i bought new tires right away they might not have covered the cost as they cover repairs first if repairs are possible. I want to know what they consider a reasonable call back time to be, and how long someone would have to wait before they reimbursed a warranty package.