Business ProfileforMermaid Pools

My root issue took place 2+ years ago when I first bought my hot tub. My tub was delivered, and I followed directive to have my electrician wire up the tub and that an install crew would be back to install the cover lift. When the crew came in, I was told the tub was installed in the wrong direction and should have been rotated 90 degrees. Based on the tub’s position, the cover lift I paid for could not be installed because the tub’s wiring and controls could potentially be compromised. I gave ownership an immediate call and was told that Mermaid bares no responsibility for this error. *** ***** ** there is only 1 way into the tub from my deck and I indicated I would enter the tub only from my deck. Mermaid's solution was a 90 degree cover arm that serves as a tub cover shelf. In two years, it has broken twice (the last time was March 2023). The root cause of WHY it broke: ** *** ****** ***** there are 4 rows of screws used to secure the shelf bracket into the tub however only the bottom 3rd row was into anything solid (strapping). When any bit of weight was applied to the shelf bracket, the top two rows of unsecured screws naturally ripped the hot tub skirt. **************** 52 second mark, shows a proper install and the need for all screws to be into wood. Since March, I have had Mermaid at my house to investigate. Ownership showed me a few places the hot tub should have been positioned. I asked will you pay for my electrician to re-wire the tub if moved; answer- NO. I waited 6 months to get a new hot tub skirt (installed last week) for a total cost of $504.50. ** *** ***** ***** the new skirt is totally scratched up. On top of the $504.50 charge for the skirt, Mermaid's new solution for a hot tub cover lift called a Caddy Cover Lifter at a cost just over $660. The total cost to repair is $1164.82. The root cause is Mermaid's original mistake, tub should be repositioned and I should have the lift I paid for at no added expense to me.