Business ProfileforImpressions Group Ottawa Inc.

We have an ongoing contract with Impressions Group Ottawa to stamp concrete our backyard. A staff member (*******) from that company measured our backyard on July 2022 and I paid the down payment of $4240 based on Invoice # *****. (note: my customer ** *****) After paying the deposit, some changes happened in between that caused us to request a change in the scope of the project. When we wanted to discuss that with *******, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also, we reviewed the contract and there is no such condition stated there. According to ******* that the installation should have started in the late fall of 2022 or ****y spring 2023. However, we haven't heard anything from them until now (mid-May 2023). They neither called to schedule the installation nor reached out to inquire about the status of the project. We tried to reach out to them multiple times but with no response. Only once time somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this, of course, didn't happen. We started to get worried and felt that we got scammed by them. So we looked for another contact to escalate the issue. We found an email of a person "****" who seemed to be the founder of the company, so we emailed him, and he responded that he would look into it and get back to us. However, as usual, no response. We emailed him again to follow up on his response, but no response. Now we are in the process of selling our current house, which is the subject of the project and will be moving to a new house. We have been trying to reach a solution with that company to change the scope of work or use the deposit towards a project in the new house without being limited by this minimum mobilization amount in our new house. We hope we can reach an agreement and that we do not have to file another complaint and go to social media and submit bad customer reviews about you due to the lack of your responsiveness. We feel that we got scammed by a Canadian company.