Business ProfileforOrthoMed Canada Ltd

Had their product, compression sleeves, for 5 days..referred to the sizing chart for the right fit, told me I was a large and bought a pair for 78 dollars. Tried them on and barely could pull them over my feet. So tight they left imprints on my legs! Tried again 2 more nights thinking they might loosen a bit. They did not. Messaged them with pics and for advice, they agreed that they should not be that tight. They then suggested I return them, go ahead and buy the XL, and sent me a shipping label. I thought wow, excellent customer service. They had a few requirements, original package, instructions and a separate package for shipping, which I did! 4 days later I got an email saying that I have recieved a refund, wow, great! They neglected to tell me that they were keeping half! 44 percent actually! They claim to have a policy, that they charge a restocking fee if you wear the product!! So I messaged them, asking them how ?? I could possible know if the product fits if I don't wear them?? Second, why wouldn't you mention this prior to suggesting I exchange them? Third, why would I send a pair of anything I bought back to you, if I knew you were keeping the product and half the money? Fourth, how is it the customers fault when your method of sizing fails? **** ** ****** ********** ****** This is very ***** ************ ******** *** ********* wrong!! At least send the right size. Where in your policy does it suggest that I rented your sleeves for 42 bucks!! 15 bucks each time I wore them!! **********!!

Hi ****, most companies that sell medical compression socks make them final sale. We do our best to assist customers with measurements, and we also offer the 5 day return as a way of allowing customers to try on the product to make sure the measurement was correct. The restocking fee was originally applied as the product was returned discoloured on the typical areas of the sock that show wear and as a result, is set to be discarded. We do encourage customers to try on the product for sizing to ensure it is a comfortable fit but for the item to be returned in new condition. Since you had reached out to us by email previously, we have already refunded you for your restocking fee that was originally charged as a courtesy for the misunderstanding of our policies.

Yes, after countless emails, you finally decided to refund what you claim to be a restocking fee. I still am out 21 dollars...and I still don't understand how you expect customers to be able to tell if a compression sock fits after trying it on for 2 minutes. You expect your product to work for a very vast clientele, if you have a size 10.5 shoe size..these will fit! When they don't you claim that your policy says if they are worn you have to pay a restocking fee and then you can reorder another size. How is this the customers fault! I sent you pictures of your product cutting into my leg!! Not ok guys! ****** ***** ********* You guys need to write less policies and consider you customers needs a little more. I will not be doing business with you again.