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          Find a Location

          Your Space Salons & Spas has 22 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Your Space Salons & Spas

              2 - 7755 Warden Ave Markham, ON L3R 0N3

            • Your Space Salons & Spas

              1546 King St. E. Kitchener, ON N2G 2P1

            • Your Space Salons & Spas

              100 City Center Dr Mississauga, ON L5B 2C9

            • Your Space Salons & Spas

              120 Young Street Eaton Ctr Toronto, ON M3H 6A7

            • Your Space Salons & Spas

              260 Yonge Street Toronto, ON M5B 2L9

            Business ProfileYour Space Salons & Spas

            Beauty Salon
            Multi Location Business

            Contact Information

            2 - 7755 Warden Ave

            Markham, ON L3R 0N3

            Get Directions
            Visit Website
            (905) 947-8141

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Your Space Salons & Spas has 22 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Your Space Salons & Spas

                2 - 7755 Warden Ave Markham, ON L3R 0N3

              • Your Space Salons & Spas

                1546 King St. E. Kitchener, ON N2G 2P1

              • Your Space Salons & Spas

                100 City Center Dr Mississauga, ON L5B 2C9

              • Your Space Salons & Spas

                120 Young Street Eaton Ctr Toronto, ON M3H 6A7

              • Your Space Salons & Spas

                260 Yonge Street Toronto, ON M5B 2L9

              Location of This Business
              2 - 7755 Warden Ave, Markham, ON L3R 0N3
              BBB File Opened:
              7/6/2016
              Alternate Business Name
              • Tonyc Salon and Spa
              • Curio
              • Frenzi
              • L'Attitudes
              • Natural Solutions
              • Nino D'Arena
              • NRG
              • Portico
              • Tonyc
              • Volun
              • Volum Studio
              • Tonyc Studio Hair Salon
              • Tonyc Studio and Spa
              • TONYC Studio & Spa
              • Tonyc Salon and Spa
              • NRG Cuts
              • Natural Solutions Spa
              • Natural Solutions Salon & Spa
              • Natural Solutions Hair Salon and Spa
              • Natural Solutions & Spa
              • L'Attitudes Salon & Spa
              • Salon Distribution Inc
              • Frenzi Hair & Skin
              • Curio Hair and Body
              Business Management
              • Floriana Ottaviani, Owner
              Contact Information

              Principal

              • Floriana Ottaviani, Owner

              Customer Contact

              • Floriana Ottaviani, Owner
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              26/11/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              On Nov 6 2023. Price: over $500. Services: hair dyed purple, hair cut, hair treatment. Dispute: dye washed out after 1 week, it was supposed to be permanent. Stylist also dyed my hair when it was quite dry. Trusting her “expertise” and following a hair treatment to revive the hair strands in preparation for the toner and dye, the dye did not stay in & 80% washed out in a week. The hairdresser should have advised me to come back once my hair wasn’t in rough shape so the toner could be left longer for the dye to be deposited properly. Now every time I wash my hair or comb it, my hair has become difficult to manage because the strands have become damaged. Attempts to rectify: an appointment was booked two weeks after to retone (nov 20). However I could not attend the appointment due to a family emergency and that took some time to resolve. I tried calling to inform the hair studio (Tonyc) on the day of the second appointment (nov 20) but when I called I couldn’t leave a message. They did not have an answering machine. Due to the family emergency I was unable to follow up again until this evening (nov 25). During this interaction they informed me because 3 weeks had passed they would have to charge me for the cost of the toner if I were to get it redone. They may have tried to resolve it but not in the way that didn’t cost me more money and they certainly didn’t advise that there was a time limit to when a hair job could be redone. They also took a picture of what my hair looked like a week after it was originally done so they have photo evidence of how much of the dye was washed out. Lack of transparency, lack of due diligence on the hair dresser’s part to ensure my hair was ready for the dye, damage to my hair, and attempt at price gouging when they said they had to charge to re-tone, & lack of flexibility in addressing the issue is why this complaint is being filed. Originally asked for a partial refund which they denied. Now I’m asking for a full refund.
              Read 5 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Deborah Rebecca G

              26/08/2022

              I went to Tonyc August 13th 2022, and I had Jaiwanti K. work on my hair. This was the 3rd time I went to see her. I asked for platinum blood root touch up, she chemically burned my hair. While she was washing my hair she was taking a long time washing my hair, and saying stuff to me that made me concerned that something went wrong, and I asked her while she was till washing me hair if there was breakage. Her answer to me was no, there was no breakage. I trusted her and left it at that. When she took me to her seat to dry and style my hair, she struggled and I was trying to process the information. I didn't leave the salon happy, but very confused. When I got home I started playing with my hair and my hair kept snapping off. My hair is at least 5 inches shorter then when I went in to get my hair done by Jai. I called the salon and I spoke with Trish, she was attentive to my concerns and passed the information on to the manager Rhian (she manages Tonyc and Latitudes), I spoke with Rhian on Monday Aug 15th, and she could only get me in on Thursday Aug 18th, when I went in I was greeted by Rhain and Robyn helped my hair look better but I was still not happy, and I made it known to Rhian that my hair looked better but I was not satisfied. I was booked to go in to see Robyn for Saturday Aug 27th 2022, and Robyn was going to put extensions in my hair that she suggested that I buy, she said she would install then for free. I have receipts that show timestamps from when I was at the salon. At one point Robyn said she would see if Rhian would give me treatment for my hair, and when Robyn came back she said I will need to buy more product from *******, (I had already bought $131.00 in products from ******* waiting to get in to see a stylist on Aug 18th 2022) I didn't want to cause a seen at the mall so I contacted Rhian the next morning to tell her that I wanted a refund for the products that I had to purchase to fix my hair while waiting to see one of her stylists, Rhian

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