Customer ReviewsforAviva Canada Inc

The worst customer service. I had a major mechanical failure and completely lost my van. They deemed me at fault and raised my premium. Then canceled my insurance because I said I wanted to go to Saskatchewan ** ***** ** ****** from Nova Scotia since they don't cover Saskatchewan. They acted like they are prestige *** ***** *** **** **** ****. Now I have a stigma of "at fault" due to a mechanical failure accident. **** * ******** ******** **** **** **** *** ** **** ** **** ******** ** ******* ** ********

1 hour hold then got hung up on while trying to make a claim.

Dealing with AVIVA has been the worst. I understand a lot of what I am about to write isn't directly Aviva's fault, but they made it so we could not use our preferred mechanic and have done nothing to make it better or help in any way. When we brought up the issues, they told us it was our issue to sort out... We had a deer strike on one of our company trucks. there was very little body damage to the truck but there was damage to the rad, and maybe more mechanical issues, so we wanted our mechanic (who does the maintenance on our vehicles) to look at it. After way to much back and forth Aviva basically pushed us to have to use some one else who Aviva deemed as "qualified" to do the repair work. Because we wanted to use someone they didn't "know" they sent out a appraiser, to waste more time, annoy the mechanic, then repeatedly ask them to do her job, this is where our Mechanic just gave up, and we had to use one of their approved vendors. The repair work took about 4 WEEKS longer, and it is still not fully complete. When we got the truck back the autobody shop did not refill the coolant. The truck was driven about 1000kms before we had time to get it in to check on it. the dealership then asked us if the truck was in a accident recently, because they had to put in 13L of coolant (that system holds 14.3 L). we are still missing parts to complete the repair, and we also had to pay out of pocket for the diagnosis, and the coolant. Not to mention the possible damage to the engine, time to swap out the truck again with personal one, lost revenue due to that truck not being chargeable onsite.

My husband was rear ended back in June 2023. We have a 2017 ******* ***. ** ******* *** ******* *** *** ********* ** *** **** **** ****** ** ** * ****** ** ** ******* ** *** ****** ****** ** ***** **** *** ** *** ***** **** the guy behind him rear ended my husband. We took our car to an autobody to get the rear bumper fixed, not to mention on the bumper of the car there are sensors, that also needed to be fixed. The autobody should have taken the car into the dealership to get the diagnosis and get the car reprogramed but didn't, told us to take it in to get it done, so that's what we did. We then find out that the car needed a new ABS module then needed to be reprogrammed. That's when the insurance WOULD NOT cover it, as it couldn't be "proven" it was caused by the accident. We had no dash lights or anything prior to the accident. This shouldn't have EVER been an issue in the first place, as it wasn't US who rear ended someone, SOMEONE REAR ENDED US! We pay ALOT for insurance in a year, and we get treated like this?! Aviva needs to cover the cost of the new ABS module and the cost to get the car reprogrammed. Not to mention we were communicating with a guy named Sherif through Aviva *** ** *** ********* **** ** ** ******* through several emails. We're supposed to fill out papers with the Ombudsman, and we didn't get help or offered help to fill them out. I called and was told Kassandra was going to help and its been a month since I called Aviva asking for help and I'm still waiting. I just emailed her and low and behold she is away. Its been almost a year without our car.

This company is unfair *** *********** ** ***** **** - they charge enormous premiums and then pull your commercial insurance after 15+ years without justification. **** **** ** ** *************

*** ********* ***** ** *** ********* **** *** **** ** ** ***** ***** The Aviva ombudsman repeatedly told me that Aviva followed policy. ** *** ***** * ******* ******** as that is all Craig from ombuds office would say is they did what policy dictates! **** ****** * **** ******* ** **** *** ** **** ******* **** *** *** ********** *** *** ***********

price got from 102 a month to 172 a month after the first year. and they cover less aswell. **** * *****

They do not provide you all the facts before ****** you into a policy already discounted is advance of using the app. If you fail to activate and use the app your premium will increase by 10%. There are also other stipulations about having a minimum of 1000 km driven while using the app as well as not being able to answer or place phone calls, even on hands free!

They increased my policy for non payment due to an error on there side. My cc that was set up for automatic withdrawals for 10 months with no issues, all of a sudden didnt work one month and they cancelled my insurance while I was traveling and then nearly doubled my rate for non payment. I called them and paid the amount owing with the same credit card they had on file but they still would not back down and insisted this was my fault and my problem. * **** ******   Email sent: I am writing to request a review of the decision by Aviva to cancel my insurance for non payment. Upon speaking with relatives and three insurance agents; policies are only cancelled for non payment after at least 2 attempts but my card was tried only one time which for whatever tech issue rendered a card error message and then Aviva began a process to cancel my insurance without trying the perfectly good card a second time. I was on vacation RVing over the summer with family and could not have known something was wrong because I received no email or phone call during my time away. If only Aviiva had tried my card that was on file one more time, the payment would have gone through and I would not be in this mess. I understand for an NSF a second try might not be worthy as some might get NSF fees, however for a credit card which I had on file for years to pay my premium, there should have been a second or third attempt to get payment as no NSF fees would occur so no harm no foul. I believe the strike on my driving record and increase is in place to warn other insurance companies of the financial irresponsibility of drivers or worse - reckless unsafe driving. I have not missed a payment with any insurance companies nor have I made any claims with Avivia in the 3 years I have been with them and am a safe and responsible driver. I am requesting you reverse the cancellation as the merchant's end (Aviva) rendered a card error for whatever technological reason.

Since August, when the incident occurred, my car remains unrepaired despite numerous attempts to expedite the process. The initial setback occurred when the appraiser took over two months to create an estimate for the dealership. After persistent follow-ups, the estimate was finally provided, and I promptly informed both my adjuster and the dealership about my preference for body repairs in another shop. However, the appraiser's lack of responsiveness to approve the changes and address the dealership's price adjustment request has further prolonged the resolution process. As a result of this delay, I have been compelled to use a rental vehicle since the end of August, which is of a lower class than my insured vehicle. This has led to increased expenses, particularly in terms of fuel costs, as my original vehicle was more gas-efficient. Additionally, the rental lacks the environmental benefits of my previous car, such as access to special highway lanes, resulting in extended travel times and increased frustration. Adding to my concerns, my policy renewal date is December 1. Due to the ongoing repairs, I am unable to explore alternative insurance options for my needs. The open claim restricts my ability to shop around, leaving me with no choice but to continue with your company. I believe that, given the circumstances and the significant delay in the resolution of my claim, it is only fair that my claim be closed promptly, allowing me the freedom to consider other insurance providers. As nearly three months have passed since the initiation of the claim process, and there has been minimal progress, I cannot help but feel a sense of being misled. This situation leaves me questioning the efficiency and transparency of the insurance process, and I sincerely hope that you can address these concerns promptly. Very disappointed.