We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Aviva Canada Inc has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAviva Canada Inc

            Insurance Companies
            Multi Location Business

            Contact Information

            Suite 100 - 10 Aviva Way

            Markham, ON L6G 0G1

            Get Directions
            Visit Website
            Email this Business
            (877) 689-3634

            Customer Reviews

            1.12/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Aviva Canada Inc has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Suite 100 - 10 Aviva Way, Markham, ON L6G 0G1
              Email this Business
              BBB File Opened:
              17/5/2005
              Years in Business:
              118
              Business Started:
              1/1/1906
              Type of Entity:
              Corporation
              Alternate Business Name
              • Pilot Insurance Company
              • Elite Insurance Company
              • Aviva Insurance Company of Canada
              • S&Y Insurance Company
              • Scottish & York Insurance Co. Limited
              • Traders General Insurance Company
              • Aviva General Insurance Company
              • Aviva Warranty Inc.
              • Aviva Canada Inc.
              Contact Information

              Principal

              • Melissa Sopko, Ombudsman

              Customer Contact

              • Melissa Sopko, Ombudsman
              Additional Contact Information

              Fax Numbers

              • (416) 615-3634
                Primary Fax
              • (416) 487-1815
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              56 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              26/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              IN MAY I WAS IN A NOT AT FAULT ACCIDENT - VEHICLE WAS REPAIRED WITHIN 2 WEEKS. I PICKED UP THE VEHICLE ONCE REPAIRS WERE COMPLETE AND THE CHECK ENGINE LIGHT WAS ON. I CALLED THE SHOP, THEY ADVISED TO CALL INSURANCE. I DID AND AVIVA ADVISED THEY WOULD HAVE AN ADJUSTER REACH OUT WITH THE NEXT STEPS. TO DATE (JULY 26) THE ADJUSTER HAS NOT REACHED OUT AND IM AFRAID THIS ISSUE IS GOING TO CAUSE A DOMINO EFFECT, AND MORE ISSUES WILL ARISE AS A RESULT. AVIVA HAS NOT COMMUNICATED WITH ME, RETURNED MY CALLS, OR E-MAILS. THE CHECK ENGINE LIGHT IS STILL ON NEARLY NEARLY 2 MONTHS AFTER I PICKED UP THE VEHICLE FROM REPAIR
              Read More
              Read 55 More Complaints

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Thuy T

              24/09/2024

              The worst customer service. I had a major mechanical failure and completely lost my van. They deemed me at fault and raised my premium. Then canceled my insurance because I said I wanted to go to Saskatchewan ** ***** ** ****** from Nova Scotia since they don't cover Saskatchewan. They acted like they are prestige *** ***** *** **** **** ****. Now I have a stigma of "at fault" due to a mechanical failure accident. **** * ******** ******** **** **** **** *** ** **** ** **** ******** ** ******* ** ********
              Read 32 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.