Business ProfileforFrancis Home Environment Heating & Air Conditioning

I contacted Francis Home Environmental Services for assistance with my non-functioning fireplace. The technician arrived punctually and demonstrated professionalism; however, I was presented with a quotation of $1,499 for the replacement of the pilot assembly. I found this estimate to be excessive, prompting me to reach out to other companies, including ******************** and The Grill *****. Both companies confirmed that the standard cost for this service should be approximately $700, with one indicating that they had never encountered a price exceeding $1,000 for such a service.Subsequently, I contacted Francis Home Environmental Services once again, and the response I received was: "As I mentioned previously, I do not determine the cost amounts. Good luck." The concern in this situation lies in the fact that I was charged $169.99 for this diagnosis. It appears that the company may be acting in bad faith by charging $169.99 for 40 minutes of work, followed by providing an unreasonable quote that seems designed to either abandon further service or excessively profit from a client. The technician himself indicated that, in most instances, a simple cleanup resolves this issue, a service that should have already been encompassed within the fee charged.I am deeply disappointed with how this situation has unfolded and with the responses I received to my reasonable inquiries. I had expected a higher standard of customer ********************** from a provider of such repute.