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          Find a Location

          Tangerine has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tangerine

              North York, ON M2H 3S8

            • Tangerine

              111 Gordon Baker Rd Toronto, ON M2H 3R1

            • Tangerine

              3389 Steeles Ave E North York, ON M2H 0A1

            Business ProfileTangerine

            Bank
            Multi Location Business

            Contact Information

            North York, ON M2H 3S8

            Visit Website

            Customer Reviews

            1.06/5

            Average of 81 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            126 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Tangerine has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tangerine

                North York, ON M2H 3S8

              • Tangerine

                111 Gordon Baker Rd Toronto, ON M2H 3R1

              • Tangerine

                3389 Steeles Ave E North York, ON M2H 0A1

              Location of This Business
              North York, ON M2H 3S8
              BBB File Opened:
              14/4/1998
              Years in Business:
              27
              Business Started:
              1/4/1997
              Business Started Locally:
              1/4/1997
              Alternate Business Name
              • ING Direct (formerly)
              • ING Bank of Canada (formerly)
              • Tangerine Investment Management Inc.
              Business Management
              • Jennifer Bellerose
              Contact Information

              Principal

              • Ms. Lisa Naccarato, Manager of Public Relations

              Customer Contact

              • Mr. Peter Aceto, President/CEO
              • Ms. Lisa Naccarato, Manager of Public Relations
              • Ms. Tammy Ridout, Presidents Office
              • Complaints Department
              Additional Contact Information

              Fax Numbers

              • (416) 497-8908
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/09/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              Hello, I’ve been locked out of my bank account and the bank doesn’t believe I am who I say I am. I’ve tried to work the issue out over the phone with customer support but they keep saying they will call me back and never do. I just want access to my money so I can pay my rent *** *** *** ** ********* I can’t afford to not have access to my money right now.
              Read 125 More Complaints

              Customer Reviews

              81 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jon F

              10/11/2024

              I had a frustrating experience with Tangerine Bank. After over a month with them, they cancelled my ** account transfer without letting me know. I waited over 30 days for the transition, only to find out it had been cancelled. So, I tried again, but the same thing happened—cancelled, and still no heads-up from them. They claimed they had tried to call me, but I never got a call. At that point, I decided to close my account. Honestly, I expected much better from a bank owned by **********. The whole process was incredibly disappointing and caused so much unnecessary hassle. Trust is everything with banking, and Tangerine completely lost mine.

              Tangerine Response

              14/11/2024

              We thank you for providing your candid feedback, which has been shared with the appropriate departments. We truly value our Clients’ voice and welcome all feedback to improve our products and services and continue to demonstrate our commitment to meeting your banking needs.
              Read 80 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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